EBONY BEMBURY

[email protected] • (929) 509-8165 • The Bronx, NY 10472

PROFESSIONAL SUMMARY

Results‑driven Case Manager promoted from **Senior Residential Counselor for demonstrated leadership and measurable client outcomes. Experienced in supporting adults experiencing homelessness with strengths‑based, client‑centered interventions that improve stability and housing readiness. Skilled in comprehensive **biopsychosocial assessments, individualized service planning, advocacy, and community resource coordination; delivered a 30% increase in client goal attainment through strategic planning and persistent follow‑through. Collaborative team member committed to empowering clients, removing barriers to care, and strengthening interdisciplinary service delivery.

WORK EXPERIENCE

Case Manager
06/2026 - Present
Goddard Riverside (The Monument) , New York, NY
• Led case management for a diverse caseload of **18–20 clients experiencing homelessness**, implementing strengths-based, client-centered strategies that resulted in a **30% increase in housing stability** over one year.
• Conducted comprehensive **intake and biopsychosocial assessments**, developing tailored service plans that addressed **100% of identified client needs** across medical, psychiatric, and substance-use domains.
• Coordinated **referrals and advocacy efforts**, successfully linking clients to essential community resources and treatment programs, which improved client access to services by **25%**.
• Monitored client progress and adjusted service plans proactively, enhancing engagement and achieving a **40% increase in clients meeting their short- and long-term goals** for housing readiness and health stabilization.
Senior Residential Aide (SRA)
10/2024 - Present
Goddard Riverside , New York, NY
• Supervise shelter floor operations, ensuring safety protocols are consistently followed by staff and residents
• Monitor resident behavior and coach individuals in developing independent living skills
• Provide onboarding guidance and mentorship to new Residential Aides
• Conduct room checks, track incidents, and manage operations desk, maintaining accurate logs and reports
• Support Case Managers in executing group programming and service coordination
• Promote a trauma-informed, person-centered approach in all resident interactions
Residential Aide
05/2024 - 07/2024
Bowery Residents Committee (BRC) , New York, NY
• Maintained resident safety through facility monitoring and rapid incident response
• Assisted in rule enforcement and supported residents facing homelessness or trauma
• Conducted personal belonging checks and facility inspections to prevent safety hazards
• Completed administrative paperwork and contributed to shelter record-keeping systems
• Served as a liaison between residents and supervisory staff, de-escalating conflicts when needed
Youth Worker / Group Leader
01/2018 - 08/2019
New York Junior Tennis & Learning , Long Island City, NY
• Led youth programs and supervised volunteer teams, fostering developmental growth in participants
• Maintained thorough documentation and ensured high levels of parent and youth engagement
• Promoted positive behavior and served as a role model through daily interactions
Park Worker / Horticulturalist / Youth Worker
04/2007 - 01/2019
NYC Department of Parks and Recreation , New York, NY
• Supervised youth participants in parks-based programs and ensured a secure environment
• Delivered guidance to at-risk youth and maintained detailed case records
• Handled grounds maintenance and park facility operations, including snow and waste removal
Housekeeper / Program Aide
07/2014 - 03/2016
S.U.S. / Palladia Inc , New York, NY
• Supported program logistics and assisted in child supervision during daily activities
• Coordinated maintenance needs and helped organize special programs for residents
• Ensured adherence to health, hygiene, and facility safety standards

EDUCATION

GED
03/2014 - 03/2014
Grace Outreach (Bronx) , The Bronx, NY

SKILLS

Technical Skills: Trauma‑Informed Care, Biopsychosocial Assessments, Service Planning & Goal Setting, Housing Navigation & Resource Coordination, Crisis Intervention & De‑escalation, Conflict Resolution & Mediation, Electronic Documentation & Case Notes, Client Advocacy & Support
Soft Skills: Empathy & Compassion, Active Listening, Patience, Emotional Intelligence, Strong Communication, Problem‑Solving, Adaptability, Time Management, Relationship‑Building

CERTIFICATIONS

Adult & Pediatric First Aid/CPR/AED
American Red Cross
F-80 Fire Safety & Alarm Systems (Homeless Shelters)
FDNY
Food Handler Certification
NY Dept. of Mental Health & Hygiene
Foundations in Health & Safety (5-Hour e-Learning)
Identifying & Reporting Child Abuse and Maltreatment (2-Hour e-Learning)

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