BLESSING EDET EKPO

[email protected] • 09030676232, 08096196686 • Oshunkentan Street, Ketu–Alapere, Lagos, Nigeria

PROFESSIONAL SUMMARY

To contribute meaningfully in a dynamic and competitive work environment that values innovation, teamwork, and excellence. I am committed to delivering exceptional service, applying strong interpersonal and administrative skills, and supporting the growth of a forward‑thinking organization while continuously developing professionally.

WORK EXPERIENCE

Tour Consultant & Ticketing officer

01/2024 - Present

Zeriah Travel & Tours Ltd , Lagos, Nigeria

• Developed tailored travel packages including accommodations, tours, and activities.

• Handled customer inquiries on pricing and availability, providing tailored travel options to enhance customer satisfaction.

• Provided destination advice on routes, visa requirements, and insurance options.

• Booked and issued tickets for various transport modes, ensuring client travel needs were met.

• Managed itinerary changes, cancellations, and re-bookings to ensure seamless travel.

• Collaborated with suppliers to secure competitive rates for clients.

• Processed payments and issued invoices for travel bookings.

• Resolved travel-related issues, such as delays or lost baggage, to minimize client disruptions and ensure smooth travel experiences.

Reservation & Ticketing Intern

07/2022 - 12/2023

Deboss Travels & Tours , Lagos, Nigeria

• Managed bookings and reservations for transport and accommodations using GDS systems.

• Provided travel advice on schedules, accommodations, and policies.

• Shared essential travel details regarding times, connections, visas, and medical needs.

• Planned routes and calculated costs to deliver optimal travel solutions.

• Distributed travel guides and resources to assist clients with destination choices.

• Prepared detailed itineraries ensuring clarity and ease of navigation.

• Delivered exceptional customer service by addressing inquiries and resolving travel issues promptly.

Executive Administrator & Personal Assistant

01/2020 - 01/2022

Editam Nigeria Ltd , Calabar, Nigeria

• Delivered high-level support to senior executives through effective calendar management and meeting coordination.

• Facilitated communication among executives, clients, and internal teams to improve collaboration.

• Managed confidential correspondence, documentation, and travel logistics for streamlined operations.

• Coordinated personal errands to maximize executive time focused on strategic priorities.

Front Desk officer

01/2018 - 01/2020

Ochebe Travel and Tours , Calabar, Nigeria

• Greeted visitors, assessed the purpose of the visit, and directed to the appropriate destinations.

• Provided information about the establishment, including department locations and available services.

• Operated telephone switchboard to efficiently answer, screen, and forward calls.

• Processed memos, correspondence, travel vouchers, and other documents for streamlined communication.

Customer Care Representative

01/2017 - 01/2018

Guaranty Trust Bank Plc , Calabar, Nigeria

• Resolved customer issues and managed complaints to enhance customer satisfaction.

• Assisted customers with inquiries related to account management and banking services.

• Facilitated account opening and customer onboarding processes.

• Provided online banking setup and troubleshooting assistance.

• Educated clients on digital platforms to improve service usage.

• Instructed clients on product features and benefits to increase understanding.

• Cross-sold banking products to boost awareness and adoption among customers.

• Completed KYC documentation and verification for customer accounts.

Cashier/Admin

01/2016 - 01/2017

Di- Blest Gold Schools , Calabar, Cross River State

• Managed cash and credit card transactions to maintain precise financial records.

• Processed payments via cash, credit card, voucher, and automatic debit for accuracy.

• Issued receipts, refunds, or change due promptly.

• Coordinated interdepartmental communication to enhance operational efficiency.

• Responded to parent inquiries regarding school policies and procedures effectively.

EDUCATION

Advanced Ticketing/Reservation and Tourism course

01/2022 - 04/2022

Universal School of Aviation , Lagos, Nigeria

B.A History and International Studies

03/2017 - 10/2019

University of Calabar , Calabar, Cross River State

National Diploma in History

07/2014 - 11/2016

Akwa Ibom State Polytechnics Ikot Osurua , Ikot Ekpene

Senior School Certificate Examination (SSCE)

09/2007 - 07/2013

Government Girls Secondary School Big Qua Town , Calabar, Cross River State

First School Leaving Certificate (FSLC)

09/1999 - 07/2007

Nigerian Navy Nursery & Primary School Ikot Ansa , Calabar, Cross River State

SKILLS

Technical Skills: GDS Proficiency, Analytical Thinking, Travel Industry Knowledge, CRM Software, Data Analysis

Soft Skills: Communication Skills, Team Collaboration, Self-Motivated, Time Management, Problem Solving

Tools: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Travel Booking Systems, Google Workspace

Other: Spanish (Conversational), Travel Industry Certifications, Customer Service Excellence, Public Speaking

PROJECTS

Most Outstanding, Punctual, and Versatile Staff – Zeriah Travel and Tours Ltd.

Top 3 Best Graduating Students - Universal School of Aviation

Most Influential Student - Universal School of Aviation.

CERTIFICATIONS

AGILE & SCRUM Master Class

05/2025

Certification Edge LMS