Results-driven Telecommunications Engineer with proven expertise in fault diagnosis, customer service, and health and safety compliance. Adept at utilising advanced diagnostic software and hardware tools to improve service reliability, while effectively managing complaint resolution and workload prioritisation. Demonstrated leadership in coordinating team efforts and delivering safety-conscious solutions, fostering collaboration and operational excellence. Committed to leveraging strong organisational and problem-solving skills to contribute to a dynamic company’s success and growth. Driven to continuously learn new skills.