ERIS EKMEKCIU

[email protected] • 068 662 2262 • Elbasan, 3001 AL

PROFESSIONAL SUMMARY

Dynamic and results-driven professional with hands-on experience at E-Tech Shpk and One Albania. Proven ability to enhance processes and boost customer engagement through effective problem-solving and teamwork. Skilled in data management and proficient in various software, contributing to streamlined operations and increased client retention.

WORK EXPERIENCE

Intern
11/2025 - Present
E-Tech Shpk , Elbasan
• Sorted and organized files, spreadsheets, and reports
• Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set
• Participated in workshops and presentations related to projects to gain knowledge
• Prepared project presentations and reports to assist senior staff
• Explored new technologies and approaches to streamline processes
• Streamlined data entry processes, significantly reducing manual errors
• Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments
• Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations
Intern
06/2025 - 08/2025
Elite Academy , Elbasan, Albania
• Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments
• Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations
• Analyzed problems and worked with teams to develop solutions
• Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations
• Enhanced user experience by developing responsive website layouts and implementing cross-browser compatibility
• Conducted thorough testing on various devices and browsers, guaranteeing optimal performance across platforms
Customer Service
06/2025 - 08/2025
One Albania , Elbasan
• Worked to build relationships with customers and built potential for additional sales
• Boosted sales by consistently engaging with customers and addressing their needs effectively
• Developed relationships with clients for increased loyalty and repeat business
• Collaborated with team members to reach collective sales goals, fostering a supportive work environment
• Provided exceptional customer service, addressing inquiries from visitors professionally and promptly
• Provided exceptional customer service, leading to increased client retention rates

EDUCATION

High School Diploma
06/2027
Shkolla "Hermann Gmeiner" , Tirana, Albania

SKILLS

Technical Skills: Web Development, Mobile Development, Web Application Development
Soft Skills: Teamwork, Collaboration, Fast Learning, Problem Solving
Tools: Computer Skills
Other: English (Full Professional), German (Professional Working), Albanian (Native), Italian (Elementary), Game Development Training

CERTIFICATIONS

Artificial Intelligence Training
07/2025
Game Development Training
10/2025
Financial Education Training
10/2024
Artificial Intelligence Training 2023-2024 academic year
06/2024

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