PROFESSIONAL SUMMARY
Dedicated and customer-focused hospitality professional with experience in front desk operations, reservations, and guest services. Skilled in handling telephone and email inquiries efficiently, managing reservations accurately, and ensuring a seamless guest experience from initial contact to check-out. Proven ability to maintain a professional image while delivering exceptional service to both internal and external clients. A reliable and collaborative team player.
WORK EXPERIENCE
English Teacher
10/2017 - Present
Wall Street English and Country Language School
, Milan
Partners Solutions Agent
05/2021 - 05/2022
Booking.com
, Milan
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Supported B. partners in enhancing property appeal, maximizing platform visibility and driving performance. Guided the adoption of key marketing programmes, built tailored rate-plans and promotional strategies for partner listings.
Sales Coordination & Administrative Agent
06/2016 - 09/2017
FSN Medical Technologies
, London
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Conducted market research and demand forecasting for medical operating-room equipment. Supported and expanded an international network of equipment dealers, resellers and distributors. Managed full sales support cycle: order handling, delivery planning & tracking, export documentation, invoicing.
Sales Coordination & Administrative Agent/ Caffè Moreno UK market
04/2014 - 01/2016
Coffee Deal Ltd
, London
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Managed end-to-end order processing and delivery coordination, conducted market research to identify and engage potential buyers, and supported the UK market sales cycle through effective communication, administration and follow-through.
Front Office Agent
02/2013 - 12/2013
The Gibson Hotel
, Dublin
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Welcomed guests and acted as the face of the hotel, conducted check-ins and check-outs, allocated rooms and processed payments with accuracy. Proactively identified guest needs and delivered effective solutions to ensure a smooth and enjoyable stay. Prepared reports and liaised smoothly with other departments to ensure seamless operations.
Front Office Agent
01/2011 - 08/2012
The Radisson Blu Dublin Airport Hotel
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Effectively managed front-desk and administrative duties, greeting guests, handling check-ins and check-outs, processing reservations, room allocations and payments. Prepared reports and liaised smoothly with other departments to ensure seamless operations. Delivered high-level guest service by resolving issues proactively.
Sales and Reservations Agent
01/2009 - 01/2010
Marriott International
, Cork
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Managed guest reservations and inquiries across multiple channels, ensuring prompt and professional responses. Accurately processed bookings, cancellations, and modifications, while accommodating special requests and explaining policies. Collaborated with internal departments to coordinate guest services and resolve issues efficiently. Maintained a high standard of customer service, aligning with Marriott's commitment to excellence. Recognizing new sales opportunities, I actively engaged in upselling and upgrading products, contributing individually to team targets, and achieving the status of Platinum Seller in Q3.
Sales and Reservations Agent
12/2007 - 12/2008
Starwood Hotels and Resorts Worldwide Inc.
, Cork
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Offered comprehensive information on Starwood's global portfolio, assisting clients in selecting accommodations that met their preferences. Demonstrated strong communication skills and attention to detail, aligning with the high standards expected in top-tier hotel brands. Collaborated effectively with travel agencies and internal departments, contributing to team targets and identifying new sales opportunities through upselling and product upgrades.
Front Office Agent
05/2006 - 11/2007
Noma Residence Hotel
, Promnice, Poland
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Provided exceptional front-of-house service, ensuring guests experienced the highest standards of hospitality. Managed reservations, check-ins, and check-outs with meticulous attention to detail. Addressed guest inquiries and special requests promptly, delivering personalized solutions to enhance their stay. Collaborated with various departments to coordinate services and maintain seamless operations. Demonstrated professionalism and poise, contributing to the establishment's reputation for excellence.
Travel Agent
10/2005 - 04/2006
Africa Tours
, Katowice, Poland
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Specialised in crafting travel packages to diverse destinations, ensuring each itinerary met clients' unique preferences and budgets. Provided expert advice on travel arrangements, including visa requirements, vaccinations, and essential documentation. Coordinated and confirmed all reservations, from flights to accommodations, ensuring seamless travel experiences.. Built and maintained strong relationships with clients, offering personalised service and expert guidance to enhance their travel experiences.