FIREZER BEKELE ARSEDI

[email protected] +251 938108803 / +251 969009523
LinkedIn: https://www.linkedin.com/in/firezer-bekele-a184a2136/

PROFESSIONAL SUMMARY

Dedicated and results-driven banking professional with over 10 years of progressive experience in the Ethiopian banking sector. Skilled in digital financial services, retail partnership management, agency banking expansion, and operational excellence. Proven ability to lead strategic initiatives that promote financial inclusion, digital adoption, and innovative service delivery. Experienced in managing digital ecosystem partnerships, merchant and agent networks, and stakeholder engagements with fintechs, aggregators, and development partners. Strong communicator with multilingual capabilities and a deep understanding of Ethiopia’s evolving financial services landscape.

WORK EXPERIENCE

Senior Retail Digital Partnership Management Officer II
05/2024 - Present
Cooperative Bank of Oromia
Lead strategic initiatives to expand digital financial services partnerships
Manage relationships with DFS aggregators, fintech partners, and ecosystem stakeholders
Support the expansion of agent banking and merchant payment ecosystems
Drive initiatives that promote digital adoption and financial inclusion
Retail Digital Partnership Management Officer
07/2023 - 04/2024
Cooperative Bank of Oromia
Coordinated merchant and agent onboarding across digital platforms
Supported the implementation of agency banking expansion projects
Facilitated partnerships with merchants and ecosystem partners to enhance digital payment acceptance
Digital Business Officer
08/2022 - 06/2023
Cooperative Bank of Oromia
Supported the development and implementation of digital banking initiatives
Assisted in expanding digital financial services and agent banking operations
Coordinated digital business activities with branches and partner organizations
Branch Operation Officer
10/2014 - 08/2022
Commercial Bank of Ethiopia
Held various operational and customer service roles, including:
Branch Operation Officer
Banking Operation Officer
Branch Controller
Senior Customer Service Officer
Customer Service Officer
Junior Officer
Managed branch banking operations including reconciliation, customer service, and transaction processing
Ensured compliance with banking operational procedures and internal controls
Provided customer service support for accounts, foreign currency transactions, and front-office banking services
Supported branch management in maintaining operational efficiency and customer satisfaction

EDUCATION

Master of Business Administration (MBA) – Finance
01/2017
Leadstar University College of Management and Leadership GPA: 3.5
Bachelor of Arts in Economics
01/2014
Haramaya University GPA: 3.5

SKILLS

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