Grace Caroline Wangari Ndonga

[email protected] • +254 703 368 289

PROFESSIONAL SUMMARY

With over 5 years of experience, I am a skilled professional in project management, finance, and sales. My expertise includes overseeing team operations, implementing evaluation programs, and training clients in diverse financial products. I possess a unique combination of financial acumen and a commitment to sustainable development. Seeking a challenging role to leverage my organizational and leadership skills, I aim to contribute to project success, streamline processes, and achieve organizational goals. Committed to integrity and fairness, I aspire to establish competence and drive continuous growth in dynamic sectors.

WORK EXPERIENCE

Business Development Manager -Retention
05/2024 - Present
HFM Investments Limited
• Proven track record of driving revenue growth and market penetration through strategic planning and customer relationship management
• Assist in the preparation and delivery of presentations and pitches to potential clients or partners
• Coordinate scheduling and logistics for business development meetings
• Maintain and update the customer relationship management (CRM) database
Senior Account Manager
01/2024 - 04/2024
Scope Markets Limited
• Managed high-profile client accounts, consistently meeting company goals and deadlines
• Increased client retention rate by 43% via personalized account management strategies
• Following up on leads and winning new clients
• Developing and implementing strategic plans to manage and grow accounts
• Retaining clients and building strong, trusting relationships
• Understanding client needs and identifying new business opportunities within your portfolio
• Providing superior customer service and ensuring client satisfaction
Sales Team Lead
01/2023 - 12/2023
Scope Markets Limited
• Create a well-crafted and inspiring evaluation initiative
• Supervise daily team operations and performance
• Track and report on team metrics to ensure optimal performance
• Promote sustainable financial growth by enhancing sales through indirect marketing channels
Assistant Project Manager
01/2023 - 12/2024
Cloud workers
Account manager
07/2021 - 12/2022
Scope Markets Limited
Field Sales Manager
01/2021 - 12/2023
Wasoko Limited
Relationship Manager
01/2021 - 06/2021
United Bank Limited
Business Development Manager
03/2020 - 12/2020
Kenya Commercial Bank
Accounts Assistant Officer
08/2019 - 02/2020
Mustard Projectors and Communications Limited
Procurement Officer
02/2019 - 07/2019
Mustard Projectors and Communications Limited
Research Assistant
08/2018 - 01/2019
Transparency International

EDUCATION

Master of Business Administration in Project Management
01/2022 - 01/2024
Kenyatta University
Bachelor of Science in Agricultural Economics and Resource Management
01/2014 - 01/2018
University of Kabianga
Kenya Certificate of Secondary Education
01/2010 - 01/2013
Mahiga Girls

SKILLS

PROJECTS

Rainforest Alliance- Kenya Tea Development Agency
Farmers field School-Kenya Tea Development Agency
Ariel Value for money-Proctor and Gamble

CERTIFICATIONS

Project Management Professional (PMP)
02/2023
Coursera
International Introduction to Securities and Investments (Kenya)
06/2023
Chartered Institute for Securities and Investments
Computer Packages
05/2014
MMS Computer College

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