Hamsa Siddaram

[email protected] +91 8971253132
LinkedIn: www.linkedin.com/in/hamsa-siddaram

PROFESSIONAL SUMMARY

Dynamic Project Management professional with over 9 years of expertise driving operational excellence and process automation in fast-paced environments. Proven track record of reducing PMO costs by 25% through strategic resource and finance management, while enhancing incident resolution efficiency. Adept at leading cross-functional teams, leveraging strong communication and leadership skills to deliver business transformation and continuous improvement. Committed to optimizing workflows and implementing innovative solutions that align with organizational goals and elevate service delivery.

WORK EXPERIENCE

Incident Management
09/2021 - Present
Capgemini
Proficient in Jira for issue creation, management, and ensuring accurate categorization, prioritization, and information tracking
Skilled in preparing weekly, monthly, and quarterly reports, collaborating with leads to gather and update data
Experienced in tracking and publishing KPIs, ensuring SLAs are consistently met and taking corrective actions when necessary
Implemented actionable items from post-incident reviews to improve overall performance and incident handling
Ensured all incident resolutions were properly captured, categorized, and added to the knowledge base for efficient future resolution
Automated bulk Jira uploads, reducing creation time for incidents from hours to minutes, improving team efficiency
Resource Management
09/2021 - Present
Capgemini
Created and closed Demand Requests promptly based on project requirements, ensuring timely resource allocation
Conducted timely screenings of shared profiles, ensuring alignment with project needs
Maintained and updated demand-related trackers within specified timelines, ensuring accuracy and efficiency
Ensured onboarding and offboarding of resources were completed promptly, avoiding delays and optimizing team efficiency
Collaborated daily with cross-functional teams to ensure that actions were taken on time and resources were utilized effectively
Proactively engaged with resources to ensure Onboarding and offboarding were completed without delays
Worked closely with project leads to guarantee all project requirements were met before deadlines
Identified and explored alternative methods to fulfil resource demands beyond traditional profiles, including utilizing bench lists and internal reports
Effectively managed ad-hoc requests, ensuring closure within project timelines and meeting the needs of various teams
Automated resource review for the entire project using Power Automate, enabling automatic emails to be sent to respective managers for resource updates. This process now runs efficiently, delivering updates to 4000 resources in less than 5 minutes
Automated extraction of resource updates from incoming emails and populated in Excel spreadsheets, streamlining reporting processes
Automated the update of an Excel file from a SharePoint list
Developed an intuitive Power BI dashboard for the project, conducted in-depth data analysis, which increased adoption rates by 30%, enhanced report accuracy, and provided leadership with more reliable insights
Finance Management
09/2021 - Present
Capgemini
Preparing Statements of Work (SOWs), creating projects, work orders
Mapping SOWs and allocating resources efficiently
Monthly forecasting and reporting actual vs forecasted data
Providing accurate WBS to resources on a fortnightly basis, ensuring zero slippages
Automated to send bulk Teams notifications for specific tasks, such as timesheet submission, training completion and adhoc requests ensuring timely action and increasing task compliance across the team
11/2020 - 09/2021
Torry Harris Business Solution
08/2019 - 07/2020
UST Global Pvt. Ltd
12/2015 - 06/2019
Accenture

EDUCATION

No education added yet.

SKILLS

CERTIFICATIONS

PRINCE 2 FOUNDATION AND PRACTITIONER
01/2017
Business Analyst - L0
01/2025