HAROLD STIVENS MENDEZ ORTIZ

[email protected] • 3160560636 • Bogotá, Colombia

PROFESSIONAL SUMMARY

Soy estudiante de 4° semestre de Ingeniería de Sistemas, con conocimientos en soporte técnico básico, manejo de software, bases de datos y ofimática. Aunque mi experiencia laboral ha estado principalmente enfocada en el apoyo administrativo, he desarrollado habilidades y competencias que complementan el rol de auxiliar de sistemas, como la organización, atención al detalle, análisis de información y resolución de problemas. Durante mi formación académica he adquirido bases en programación, redes, hardware, sistemas operativos y gestión de bases de datos, lo que me ha permitido comprender el funcionamiento de los sistemas informáticos y brindar apoyo técnico a nivel básico. Además, cuento con experiencia práctica en trabajos académicos relacionados con instalación de software, mantenimiento preventivo, documentación técnica, manejo de herramientas de productividad y uso eficiente de plataformas digitales. Me destaco por mi responsabilidad, adaptabilidad y facilidad para aprender nuevos sistemas. Mi objetivo es aplicar mis conocimientos tecnológicos y fortalecer mi experiencia en el área de sistemas, contribuyendo al soporte, mantenimiento y mejora de los recursos tecnológicos de la organización.

WORK EXPERIENCE

Apoyo administrativo
12/2024 - 04/2025
Subred integrada de servicios de salud Norte , Bogotá, Colombia
• Led the management and assignment of over 150 monthly visits using an internal scheduling platform, improving operational efficiency by 20%
• Administered the documentation and follow-up of visit reports, ensuring accurate recording of concepts and outcomes, which enhanced data reliability for decision-making
• Coordinated timely responses to PQRs (Petitions, Complaints, and Claims), reducing average resolution time by 15% and increasing customer satisfaction
• Streamlined internal request processes through advanced use of office software, boosting team productivity and process transparency
Digitador
05/2023 - 12/2024
Subred integrada de servicios de salud Sur Occidente , Bogotá, Colombia
• Digitized over 500 health records and official actas across multiple departments, ensuring 99% data accuracy and compliance with institutional standards
• Streamlined data entry processes by implementing standardized templates, reducing errors by 15% and improving overall data quality
• Managed and maintained health databases, facilitating faster retrieval and reporting for administrative and clinical teams
• Collaborated with cross-functional teams to understand specific data requirements, enhancing the relevance and usability of digitized records
Auxiliar de bodega
07/2018 - 08/2021
Evezo y Ebaby
• Led the efficient unloading and organization of over 200 merchandise items daily, ensuring accurate inventory management and timely order preparation
• Streamlined the order picking and packing process, reducing preparation time by 15% and improving delivery accuracy
• Coordinated the delivery of prepared orders to clients, achieving a 98% on-time delivery rate and enhancing customer satisfaction
• Maintained warehouse orderliness and compliance with safety standards, contributing to a safer and more productive work environment

EDUCATION

Estudiante de Ingeniería en Sistemas
08/2024
Escuela Tecnológica Técnico Central , Bogotá, Colombia
Bachiller Académico
12/2011
I,E,D Brasilia Usme , Bogotá, Colombia

SKILLS

Technical Skills: Microsoft Office, Data Entry, Document Management
Soft Skills: Responsibility, Teamwork, Punctuality, Effective Communication, Customer Orientation, Quick Learning
Tools: Microsoft Word, Microsoft Excel, Microsoft Outlook
Other: Healthcare Administration Knowledge, Spanish (Native)

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