I PUTU ERIK ADI PRANATA

[email protected] • +6281238016755 • Lingkungan Pekandelan, Abianbase, Gianyar, Bali

PROFESSIONAL SUMMARY

A motivated and dedicated individual with strong enthusiasm for personal and professional growth. Experienced in front office operations, including handling check-in and check-out processes, as well as resolving guest complaints with patience and efficiency. Passionate about reading from comics to insightful books and continuously seeking opportunities to learn, grow, and enhance both knowledge and interpersonal skills to contribute effectively to a company’s success.

WORK EXPERIENCE

Daily Worker Whatever/Whenever
12/2024 - Present
W BALI SEMINYAK , SEMINYAK
• Developed strong interpersonal skills through regular communication with coworkers, supervisors, and clients during assigned tasks.
• Managed workload effectively by multitasking and prioritizing responsibilities according to urgency or importance.
• Showcased adaptability by quickly learning new processes or techniques required for various job assignments throughout the day.
• Resolved issues quickly to maintain productivity goals.
• Organized luggage storage area effectively, allowing for easy retrieval upon guest departure or return from excursions outside the property.
• Responded immediately to any guest requests or concerns and promptly resolved issues.
• Escorted guests to and from rooms and assisted with baggage.
• Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options.
Intern Guest Service
12/2024 - 06/2024
THE RITZ-CARLTON-BALI , NUSA DUA
• Provided information about hotel amenities and local attractions, enhancing guest knowledge and satisfaction during their stay.
• Collaborated with team members to maintain cleanliness and organization in public areas, supporting operational efficiency and guest comfort.
• Participated in training sessions to learn hospitality standards and practices, building foundational knowledge for future responsibilities.
• Collaborated with team members to streamline luggage handling processes, improving operational efficiency during peak times.
• Assisted guests with luggage transportation, ensuring prompt and courteous service to enhance their arrival experience.
• Maintained cleanliness and organization of the buggy fleet, contributing to a safe and welcoming environment for guests.
• Collaborated with team members to streamline buggy operations, improving service speed and guest interactions.
Daily Worker Customer Service
05/2023 - 07/2023
BALI SAFARI AND MARINE PARK , GIANYAR
• Maintained cleanliness and organization of customer service areas, contributing to a welcoming environment for park visitors.
• Participated in training sessions to enhance knowledge of park services, improving the quality of guest interactions.
• Provided support to coworkers, contributing to the overall success of the team''s daily goals.
• Collaborated with team members to improve guest interaction processes, fostering a more efficient information delivery system.
• Responded promptly to customer inquiries and concerns, fostering positive interactions and resolving issues effectively.
• Assisted visitors with inquiries, providing accurate information to enhance their overall experience and satisfaction.
Intern front office
12/2022 - 06/2023
THE ALENA RESORT BY PRAMANA EXPERIENCE , UBUD
• Assisted in managing front office operations, enhancing guest experience through efficient check-in and check-out processes.
• Coordinated room bookings and reservations, ensuring accurate data entry and timely communication with guests.
• Provided exceptional customer service by addressing inquiries and resolving issues promptly, improving overall guest satisfaction.
• Engaged in training sessions on hospitality standards and practices, building foundational knowledge for future responsibilities.
• Sorted and organized files, spreadsheets, and reports.

EDUCATION

Front Office Major
01/2023 - 01/2024
ELIZABETH INTERNASIONAL HOTEL & BUSSINESS SCHOOL
Hospitality Accomodations
01/2020 - 01/2023
SMK PGRI 1 GIANYAR

SKILLS

Technical Skills: Guest Inquiry Handling, Luggage Management, Buggy Assistant Request Processing, Transportation Coordination, Complaint Management, Property Management System (VHP)
Soft Skills: Effective Communication, Collaborative Teamwork, Multitasking, Customer Service, Problem Solving
Tools: Microsoft Word, Microsoft Excel
Other: English (EF SET B2), Cleanliness Standards

CERTIFICATIONS

Build-up an engage Correspondance Connection 2023
by Ezzyclass.id September 2023
Guest Cycle, on Overall Hotel Guest Activities 2023
by Ezzyclass.id July 2023
Unlocking Success: Hacking your Career to Become a Young Successful Hospitality Leader
by Elizabeth International July 2023