Iliana Gomez

[email protected] • 347-303-4397 • Bristol, CT 06010

PROFESSIONAL SUMMARY

Dedicated and knowledgeable Long Term Options Counselor with a compassionate approach to assisting clients in navigating complex healthcare and social service systems. Proven ability to provide personalized guidance on long-term care options, ensuring clients make informed decisions that enhance their quality of life. Skilled in Medicare coverage enrollment and state program applications, with a strong commitment to community outreach and client advocacy.

WORK EXPERIENCE

Long Term Options Counselor
04/2023 - 06/2025
NH A.D.R.C. , Manchester, NH
• Provided one-on-one guidance with looking at long-term care options and supports in order to help clients make informed decisions
• Performed community outreaches
• Assisted with applying for state programs, tracked application and provided guidance throughout the application process
• Attended all necessary State and Federal ADRC trainings
• Assisted clients with looking at Medicare coverage options and enrolling in plans during Open Enrollment.
Case Auditor
11/2021 - 12/2021
UnitedCT Neighborhood Housing of Waterbury , Remote
• Answered the phone and offer assistance or directed clients to refer to appropriate community resources
• Received and processed applications for the UnitedCT rent relief program
• Entered information into computer using agency software called Yardi; prepared standard letters and documents requesting information from tenants and/or landlord
• Attended the weekly staff meetings
Closing Coordinator
04/2021 - 10/2021
Holler Law Firm , Remote
• Scheduled attorneys or notaries to conduct closings using the software Resware and Snapdocs
• Contacted borrowers to confirm appointment details and ensured they were aware of state and/or client specific requirements
• Resolved or escalated client, attorney and/or borrowers concerns regarding closings and document issues
• Helped team maintain service level standards by assisting with responding to email inquiries from clients
• Documented and noted all files with detailed and accurate information for the scheduled closing
• Participated in team and company’s daily meetings
Office Assistant
10/2019 - 03/2020
Wesleyan Office of Residential life , Middletown,CT
• Worked in a fast paced front desk environment
• Assisted residential assistants with lockout and nightly rounds
• Kept communication between residents and residential assistants
• Informed residents of school resources by utilizing the bulletin boards
• Logged in on duty residential assistants
• Greeted residents meeting with the Area Coordinator
Residential Assistant
08/2018 - 05/2019
Wesleyan Office of Residential life , Middletown, CT
• Hosted community building and informative events for residents
• Mediated and provided conflict resolution as well as enforced university and residential housing policies
• Participated in extensive bystander intervention, Narcan, QPR (certified), sexual assault, and AOD (alcohol and other drugs) training

EDUCATION

Bachelor of Arts
09/2017 - 05/2020
Wesleyan University , Middletown, CT GPA: 3.00/4.00
01/2016 - 05/2017
Baruch College , Manhattan, NY GPA: 3.90/4.00

SKILLS

CERTIFICATIONS

NH Notary
Inform USA AIRS
Medicare/ SHIP level 1