Irshad Khan

[email protected] • 8879517055 • Kalyan Maharashtra 421306

PROFESSIONAL SUMMARY

Accomplished Team Leader with a proven track record at TELEPERFORMANCE GLOBAL BUSINESS PRIVATE LIMITED, enhancing team productivity and performance through effective coaching and performance management. Excelled in conflict resolution and KPI optimization, achieving significant improvements in team efficiency. Skilled in customer service, ensuring client satisfaction and repeat business. Demonstrates exceptional mentoring and interpersonal skills, driving project success and team development.

WORK EXPERIENCE

Team Leader
12/2020 - Present
Teleperformance Global Business Private Limited
• Lead a team of 25 members, ensuring productivity and performance align with the company's objectives
• Develop training programs to enhance team skills, and improve overall efficiency
• Monitor key performance indicators (KPIs), and implement strategies to optimize team performance
• Resolve conflicts and provide guidance to foster a positive, collaborative work environment
• Act as the main point of contact between management and team members, ensuring clear communication and goal alignment
Sales Executive
11/2017 - 10/2019
HOME CREDIT INDIA PVT LTD
• Conducted outbound calls to potential customers to sell loan products
• Successfully met and exceeded sales targets through effective communication and persuasion techniques
• Educated customers about various loan options, and guided them through the application process
• Maintained accurate records of customer interactions and transactions
• Provided excellent customer service to build strong client relationships, and ensure repeat business

EDUCATION

Bachelor of Arts
01/2016
Yeshwantrao chavan Maharashtra Open University

SKILLS