PROFESSIONAL SUMMARY
Dynamic and results‑driven Customs Broker with 8+ years of hands‑on experience in customs brokerage, import/export compliance, and end‑to‑end clearance operations. Demonstrated ability to reduce shipment delays by 30%, cut documentation errors by 40%, and prevent penalty risks through precise HS code classification, regulatory analysis, and proactive compliance management. Skilled in navigating complex customs frameworks, including duty exemptions, permit requirements, and free‑trade agreements, resulting in cost savings of up to 20% for clients. Recognized for building strong working relationships with customs authorities, freight forwarders, and shipping agents, enabling rapid issue resolution and maintaining consistent clearance turnaround times. Adept at leveraging digital tools (e.g., trade systems, customs portals) to streamline workflows and enhance operational accuracy. Committed to supporting businesses in optimizing cross‑border trade while upholding the highest standards of regulatory compliance, accuracy, and service excellence.
WORK EXPERIENCE
Custom Broker
02/2022 - Present
DHL Express Malaysia
, Kuala Lumpur
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I excel in providing efficient customs brokerage services that bridge businesses with global opportunities.
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Ensured accurate HS code determination and classification, preventing potential penalties and delays for clients.
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Developed strong relationships with customs authorities and shipping agents, enhancing shipment efficiency and resolution of issues.
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Continuously updated clients on trade regulations, helping them navigate complexities and optimize their import/export operations.
Data Admin, Custom Clearance
06/2017 - 01/2022
DHL Express Malaysia
, Kuala Lumpur
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Managed and maintained accurate customs-related data to support efficient import and export operations.
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Updated customer master files in DHL applications, ensuring compliance and reducing clearance delays.
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Prepared and verified customs documentation, collaborating with internal teams to resolve discrepancies.
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Contributed to DHL Express Malaysia's commitment to reliable customs clearance solutions through meticulous data management.
Operations Specialist
09/2016 - 05/2017
CeramTec – The Ceramic Experts
, Seremban, Negeri Sembilan
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Monitored production schedules and managed order processing to ensure timely delivery of ceramic products.
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Collaborated with procurement and logistics teams to streamline supply chain operations, enhancing cost control and quality assurance.
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Analyzed workflows to identify inefficiencies, leading to process improvements that boosted productivity and customer satisfaction.
Sales And Marketing Specialist
10/2014 - 09/2016
Sri Neeli Used Car
, Seremban, Negeri Sembilan
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Drove sales growth at Sri Neeli Used Car by guiding customers through the vehicle selection and purchase process.
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Developed and executed marketing strategies, including social media campaigns and promotional materials, to attract new buyers.
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Monitored market trends and competitor pricing to optimize sales strategies, resulting in increased profitability.
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Supported administrative tasks, ensuring compliance and maintaining accurate vehicle inventory records.
Front Desk Receptionist
04/2014 - 08/2014
HOTEL SERI SENAWANG, SEREMBAN
, Seremban, Negeri Sembilan
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Delivered exceptional customer service by managing guest inquiries and reservations, enhancing overall guest satisfaction.
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Coordinated effectively with housekeeping and maintenance teams to ensure seamless hotel operations.
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Conducted daily internal audits to reconcile transactions, ensuring accuracy in financial records and compliance.
PROJECTS
Technologies: Company Internal CMF apps and Microsoft Excel
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CMF (Customer Master File) Master File Clean-Up: Led a full data‑quality clean‑up involving 12,924 customer profiles, correcting inaccurate and incomplete CMF/K1 data. Improved data accuracy across all customer records, achieved 100% completion within tight timelines, and enhanced operational reliability through structured tracking and systematic validation. Demonstrated strong teamwork, accountability, and process ownership.
DHL Internal Apps: DCE Guidelines
Technologies: Microsoft power points and DHL internal Apps as a tools
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Supported the development and execution of the 15‑Step Mandatory Compliance Checklist for DCE shipment cleansing, ensuring accuracy in shipper/consignee details, invoice data, incoterms, item descriptions, and customs‑critical fields. Streamlined the end‑to‑end DCE checking workflow—HAWB validation, customer profile linking (CMF), document verification, and status assignment—resulting in improved data quality, reduced clearance errors, and stronger compliance across all gateways (KUL, SZB, BKI, KCH, JHB, and PEN).
My Data Admin Guideline (Custom Compliance)
Technologies: Microsoft Excel, powerpoint, DHL internal Apps & Royal Malaysian Customs Websites
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Managed end‑to‑end Customer Master File (CMF) maintenance, including creating, updating, and deleting customer profiles to ensure accurate data for customs declarations across all Malaysian gateways. Handled exemption and permit updates in DCC and DCE, covering LMW, MIDA, SST, GPB AM, RNR, LO Clause, BTFR, and other duty/tax categories. Streamlined CMF accuracy by validating customer details, updating permits, managing exemption clauses, and ensuring compliance with customs requirements. Demonstrated strong attention to detail, system expertise, and high‑precision data stewardship supporting nationwide gateway operations.