Jeffrey Ogburn

[email protected] • (253) 259-8575 • University Place, WA 98467
LinkedIn: linkedin.com/in/jeffrey-ogburn

PROFESSIONAL SUMMARY

Dynamic Finance Manager with over 12 years of experience in the automotive industry, specializing in Finance & Insurance (F&I) solutions that drive profitability and customer satisfaction. Proven track record of increasing dealership revenue by 25% through strategic deal structuring and lender relations. Adept at leveraging advanced software tools to streamline credit application processes and enhance product presentation, resulting in a 30% boost in upsell conversions. Committed to fostering compliance and operational excellence while delivering exceptional service to clients and stakeholders.

WORK EXPERIENCE

Finance Manager
12/2014 - 03/2025
I-5 Auto Group , Olympia/Chehalis, WA
• Managed all aspects of automotive financing, including securing loans, reviewing credit, and finalizing contracts with accuracy and compliance
• Built trusted relationships with lenders and customers, consistently exceeding monthly sales and finance goals
• Trained and led a team of sales and finance professionals, creating systems that improved PVR (per vehicle retail) and CSI (customer satisfaction index) scores
• Played a key role in dealership growth and profitability during 8+ years as Finance Manager
• Maintained full compliance with federal and state regulations while delivering a seamless customer experience
Sales/F&I
12/2013 - 12/2015
Larson Automotive Group , Tacoma, WA
• Delivered top-tier customer service and consistently ranked among top-performing sales consultants across multiple rooftops
• Expertly guided clients through the vehicle selection and purchase process, increasing close rates and repeat business
• Built strong rapport with a diverse customer base, creating a referral network that drove consistent monthly sales volume
• Regularly exceeded sales quotas while maintaining high CSI scores and dealership standards
• Assisted finance managers with deal structuring, credit application reviews, and product presentations
• Developed deep knowledge of finance products (warranties, GAP, maintenance plans) to better prepare for backend sales
• Promoted and trained to become a Finance Manager during the final six months of tenure
Data Entry
10/2011 - 08/2013
HBW Leads , Portland, OR
• Accurately transcribed handwritten insurance lead forms into digital format for high-volume agencies including State Farm, Nationwide, and Allstate
• Maintained a consistent output of 60–80 high-quality leads per hour, outperforming team benchmarks
• Specialized in deciphering illegible and inconsistent handwriting to ensure clean, client-ready data with minimal error rates
• Worked under tight daily deadlines, directly feeding live leads into the agency pipeline to support real-time sales opportunities
• Recognized by supervisors for speed, accuracy, and reliability in a fast-paced, detail-driven environment

EDUCATION

B.A. in Business Administration, Minor in Marketing
01/2007 - 12/2008
Concordia University , Portland, OR
Associates of Arts Degree
09/2004 - 08/2005
South Puget Sound Community College , Olympia, WA

SKILLS

Technical Skills: Automotive Finance, Compliance Regulations, Credit Approval Processes, Sales Strategy, Deal Structuring
Soft Skills: Negotiation Skills, Team Leadership, Customer Relationship Management, Sales Coaching, Problem Solving
Tools: CRM Software, Sales Performance Tools, Inventory Management Systems, Data Analysis Tools
Other: Automotive Industry Knowledge, Sales Training Certification, Customer Satisfaction Metrics, Regulatory Compliance

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