JESSE REYES

[email protected] 713-689-4440​ Houston, TX

PROFESSIONAL SUMMARY

Human Resources professional with hands-on experience supporting large, multi-site teams and driving engagement, retention, and compliance initiatives. Known for strong organizational skills, effective communication, and a collaborative approach to problem-solving. Experienced in HR operations, employee relations, and HRIS implementation. Seeking to contribute to a forward-thinking HR team that values innovation, teamwork, and a positive employee experience.

WORK EXPERIENCE

HR Employee Experience Specialist
10/2024 - Present
Action Behavior Centers , Houston, Texas​
Serve as the regional HR subject matter expert, supporting two Houston regions with 18 ABA centers and over 900 teammates.​
Partner with Clinical Directors, Operations Managers, and leadership teams to deliver strategic HR guidance across employee relations, engagement, retention, and compliance.​
Lead and conduct trainings for leaders and teammates on topics such as performance management, conflict resolution, professional conduct, and HR policies.​
Support the implementation and rollout of new HR platforms and systems, including HRIS, timekeeping, and engagement tools, ensuring smooth adoption and effective user training.​
Manage employee relations investigations with professionalism and confidentiality, providing timely and solutions-oriented recommendations.​
Oversee HR accommodations and interactive dialogue processes, ensuring compliance with ADA and company standards.​
Drive employee engagement initiatives through center visits, pulse evaluations, and data-driven action planning to enhance retention and teammate satisfaction.​
Partner with cross-functional teams to evaluate center-level trends, identify root causes, and develop proactive strategies to improve organizational culture and engagement.
Human Resources Assistant
02/2023 - 10/2024
Gene by Gene , Houston, Texas​
Spearheaded the recruitment process by extending job offers, preparing offer letters, conducting background checks, and assembling comprehensive onboarding packets to ensure a seamless transition for new hires.​
Led new hire orientation sessions, providing a thorough introduction to company policies, culture, and essential information to support successful onboarding.​
Ensured legal compliance by accurately completing I-9 forms, verifying documentation, and maintaining precise records in accordance with employment regulations.​
Actively managed and updated employee information in the HRIS (Paylocity), ensuring data accuracy and integrity to support efficient HR operations.​
Produced and distributed HR reports and spreadsheets to meet organizational needs, providing insights to support strategic decision-making.​
Collaborated in the administration of employee benefits, distributing information and responding to inquiries to create a positive benefits experience.​
Managed unemployment claims, workers’ compensation cases, and EEOC responses, ensuring timely, compliant, and effective resolution.​
Supported the resolution of HR matters by participating in disciplinary meetings, terminations, and investigations while maintaining fairness and adherence to policy.​
Assisted with payroll processing, addressing employee inquiries, and resolving discrepancies to ensure accurate and timely payments.​
Played a key role in planning and executing special events such as benefits enrollment, staff meetings, recognition programs, and company celebrations.
Customer Care Retention Webchat Supervisor
11/2021 - 01/2023
NRG Energy , Houston, Texas​
Demonstrated a comprehensive understanding of NRG products and electricity services, effectively articulating the benefits they offer.​
Efficiently handled inquiries, escalations, and requests from customers and business clients, prioritizing responsiveness and effectiveness to support employee growth and satisfaction.​
Demonstrated outstanding conflict resolution abilities, effectively calming frustrated or stressed customers, thereby contributing to a positive work environment conducive to employee development.​
Consistently delivered high-quality service representation, reinforcing the company’s professional image and promoting employee engagement through exceptional customer experiences.​
Utilized SAP technology to meticulously track employee data, facilitating informed decision-making and supporting employee development initiatives by maintaining accurate and up-to-date records.

EDUCATION

B.S. in HRD (Human Resources Development)​
05/2023
The University of Houston​

SKILLS