JESSICA DOOLEY

[email protected] • 5405974300

PROFESSIONAL SUMMARY

Adaptable and dependable professional with a diverse background in customer service, healthcare coordination, and fast-paced work environments. Over 10 years of experience in client-facing roles, with strong communication, problem-solving, and multitasking abilities. Proven track record of handling high-pressure situations with professionalism and empathy, including experience in admissions coordination within a rehabilitation setting and customer support in a financial services call center. Additional experience supporting a well-rounded skill set, including organization, efficiency, and teamwork. Quick to learn new systems and processes, with a strong work ethic and commitment to delivering quality results in any role. Seeking entry-level opportunities to expand skills while facilitating company growth.

WORK EXPERIENCE

Admissions Coordinator
12/2023 - 01/2024
APEX Wellness Center , Lake Worth, FL
• Spearheaded the admissions process for individuals seeking recovery from alcoholism and substance abuse, ensuring a compassionate and supportive environment that facilitated their first steps toward recovery.
• Delivered comprehensive information about treatment programs and services, resulting in a 30% increase in program enrollment during my tenure.
• Cultivated a safe and trustworthy atmosphere for vulnerable individuals, enhancing their comfort and willingness to seek help, which contributed to a positive first impression of the organization.
• Collaborated with a multidisciplinary team to streamline the admissions workflow, reducing processing time by 15%, thereby improving overall client satisfaction and engagement.
Server
07/2021 - 12/2023
First Watch Daytime Cafe , Delray Beach, FL
• Provided exceptional service to high volume of daily customers
• Checked with customers to determine satisfaction with meals, promptly taking action to correct any problems.
• Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
• Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
• Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
• Informed customers of seasonal specials and signature menu items.
• Took reservations and to-go orders to streamline process for both customer and restaurant.
• Garnished dishes and beverages to serve visually appealing menu items.
Server Shift Leader
10/2018 - 04/2021
Red Robin , Roanoke, VA
• Led and trained a team of 10 new servers, ensuring seamless integration into Red Robin's culture and operational standards, resulting in a 20% increase in team efficiency during peak hours.
• Managed dining room operations during opening and closing shifts, consistently achieving a 95% customer satisfaction rating through exceptional service delivery.
• Collaborated in team meetings to identify and implement 3 key strategies that enhanced the customer dining experience, contributing to a 15% increase in repeat customer visits.
• Utilized advanced suggestive selling techniques, boosting average check totals by 10% through the promotion of higher-margin menu items and add-ons.
Server
09/2013 - 03/2016
Jersey Lily's Roadhouse , Roanoke, VA
• Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
• Operated POS terminals to input orders, split bills and calculate totals.
• Greeted customers, answered questions and recommended specials to increase profits.
• Informed customers of daily specials and signature menu items.
• Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
• Communicated with hosts, and kitchen staff to prepare for and serve customers.
• Completed general cleaning duties, tidying up and restocking server stations.
• Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.

EDUCATION

High School Diploma
05/2014
Liberty High School , Bedford, VA

SKILLS

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