JOHN JOHN BUNTAS

[email protected] • +639765270825 • Davao City, Philippines

PROFESSIONAL SUMMARY

Detail-oriented Administrative Virtual Assistant with 5+ years of experience supporting U.S.-based operations in logistics, healthcare, and customer service environments. Highly skilled in email and calendar management, documentation, data verification, ticket handling, client communication, and process coordination. Proven ability to manage confidential information, handle high-volume tasks, follow SOPs, and support teams remotely with accuracy and professionalism. Trusted in fast-paced, deadline-driven operations requiring strong organization, discretion, and follow-through.

WORK EXPERIENCE

Compliance Officer / Administrative Operations Support
04/2022 - 09/2025
Stallion Express LLC
• Provided administrative and operational support for multi-state U.S. healthcare logistics serving 20+ pharmacies
• Managed and validated 100+ records per shift, ensuring accuracy of route details, timestamps, assignments, and completion status
• Handled email, chat, and internal ticket escalations, coordinating between pharmacies, drivers, and internal teams
• Maintained audit-ready documentation through consistent data checks, file organization, and SOP compliance
• Assisted with process documentation and checklist creation, reducing recurring errors and improving internal workflows
• Tracked issues, updated logs, and prepared reports for management review
• Supported leadership during high-priority STAT orders by coordinating tasks, updating stakeholders, and documenting resolutions
• Reduced internal audit findings by 30% through improved documentation controls and validation processes
Logistics Dispatcher / Operations Coordinator
04/2021 - 12/2021
Stallion Express LLC
• Coordinated 50–80 daily routes, ensuring schedules, assignments, and updates were properly logged and communicated
• Monitored real-time operations and proactively addressed delays through email, calls, and internal messaging tools
• Managed urgent requests and on-demand tasks while maintaining organized records
• Acted as the primary point of contact between clients, drivers, and internal teams
• Maintained near-zero errors through strict attention to detail and verification procedures
Accounts Receivable Specialist
10/2020 - 03/2021
ERI GLOBAL INC
• Managed client accounts, billing, and collections with accuracy and efficiency.
• Resolved discrepancies and followed up on payment delays, improving cash flow and client satisfaction.
• Streamlined internal workflows and documentation processes.
Customer Service Representative
09/2018 - 09/2020
DOORDASH
• Supported U.S.-based customers via calls and emails, resolving account, order, and delivery issues.
• Coordinated with multiple teams to maintain service continuity and meet performance metrics.

EDUCATION

Senior High School – Humanities and Social Sciences (HUMSS)
03/2021
Davao City National High School , Davao City

SKILLS

Technical Skills: Email & Inbox Management, Calendar & Scheduling Coordination, Data Entry, Data Verification & Record Management, Documentation & File Organization, SOP Compliance & Process Support, Ticket & Case Management, Quality Assurance & Accuracy Checks, Confidential Data Handling, Report Tracking & Status Updates, Client & Stakeholder Communication
Soft Skills: Strong Attention to Detail, Time Management & Task Prioritization, Clear Written & Verbal Communication, Problem Solving & Critical Thinking, Proactive & Self-Directed Work Style, Ability to Work Independently in Remote Settings, Adaptability in Fast-Paced Environments, Reliability & Professional Discretion, Team Collaboration & Coordination
Tools: Email & Communication: Microsoft Outlook, Microsoft Teams, RingCentral, Nextiva, Scheduling & Organization: Microsoft Calendar, Documentation & Storage: OneDrive, Cloud-Based Document Management Systems, Ticketing & Task Management: Teamwork Desk, Operations & Monitoring: E-Courier, Motive (GPS Fleet Tracking), Cisco Meraki

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