Jovi May Bartolome

[email protected] 09304447663 143 JP Rizal St. San Jose, Baliuag, 3006, Philippines

PROFESSIONAL SUMMARY

A highly motivated and detail-oriented Customer Service Representative with extensive experience in delivering exceptional support across inbound, outbound, and email communication channels. Proven track record of resolving customer inquiries efficiently, handling high call volumes, and maintaining a positive customer experience in fast-paced environments. Skilled in active listening, problem-solving, and conflict resolution, with a strong ability to adapt communication style to meet diverse customer needs.

WORK EXPERIENCE

Technical Support
05/2025 - 11/2025
Concentrix Spark , Cubao
Provide technical support for customers via phone, chat, and email
Troubleshoot hardware, software, and connectivity issues efficiently and professionally
Document customer interactions accurately in internal systems
Assist in setting up, configuring, and maintaining client devices and applications
Deliver outstanding customer experience while meeting KPIs and performance goals
Customer Service Associate
01/2023 - 05/2025
Expercience , F. Vergel De dios Concepcion Baliuag Bulacan
Respond to inbound customer inquiries via phone and email in a timely, professional, and empathetic manner
Make outbound calls for follow-ups, issue resolution, customer satisfaction surveys, and service reminders
Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution
Accurately document customer interactions in GUS
Maintain up-to-date knowledge of company products, services, policies, and procedures
Travel Consultant
09/2021 - 12/2022
WNS Global Services , 9th F 1880 Building, 1110 Eastwood Ave, Quezon City, 1800 Metro Manila
Experienced in using Amadeus (GDS) for more than 1 year
Assist clients in planning and booking complete travel itineraries, including flights, hotels, car rentals, and other travel services
Manage booking modifications, cancellations, and rebookings with efficiency and accuracy
Provide accurate Airline, hotels and car rental policies to customers

SKILLS

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