Joyel Shaji

[email protected] 7736975914 Kothamangalam

PROFESSIONAL SUMMARY

Dedicated finance professional with hands-on experience at Manappuram Finance Ltd , where I progressed from Junior Officer to Assistant Branch Head through consistent performance and responsibility. Experienced in gold loan appraisal, customer handling, and managing daily branch operations. Strong understanding of valuation procedures, documentation, and compliance standards. Known for building good customer relationships, resolving issues efficiently, and supporting branch targets through teamwork and operational discipline.

WORK EXPERIENCE

Junior Officer , Assistant Branch Head
02/2024 - 01/2025
Manappuram Finance Ltd , Ponjassery, Pallikkara
Worked at Manappuram Finance, progressing from Junior Officer to Assistant Branch Head through consistent performance
Responsible for gold loan appraisal including evaluation of purity and weight, processing loan documentation, ensuring KYC and regulatory compliance, and delivering quality customer service
Handled daily branch operations, monitored loan disbursement and recovery, resolved customer queries, and supported branch targets while maintaining operational accuracy and risk control

EDUCATION

Bachelor of Commerce
01/2023
M.G University

SKILLS

Technical Skills: Gold Loan Appraisal & Valuation, Loan Processing & Documentation, KYC & Regulatory Compliance, Branch Operations Management, Cash Handling & Reconciliation, Team Supervision & Support, Time Management, Financial Record Maintenance

CERTIFICATIONS

MS Office, Excel
G-Tech

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