JUAN MIGUEL D. SALIPANDE

[email protected] • +63 9154250839

PROFESSIONAL SUMMARY

An E-Commerce Professional with strong expertise in managing multi-platform / multi-shop operations of brands mainly across Tiktok, Shopee, and Lazada (utilizing order management systems & analytics tools). Skilled in end-to-end shop creation, shop administration, and optimizing online store performance to enhance customer experience, contribute to sales & visibility, and to ensure smooth, uninterrupted operations. Highly proactive, has good account management skills, and highly driven on delivering client, customer and business needs.

WORK EXPERIENCE

E-Commerce Supervisor / E-Commerce Operations Team Lead

03/2025 - Present

Descorp Inc. / Gobocreative Inc.

• Handled Philippine Brands: BINI Cosmetics, Versus Haircare, QUICKFX (Skincare & Cosmetics)

• Handled Korean Skincare Brands: Beauty of Joseon, Round Lab, Torriden, Goongbe

• Handled Western Beauty Brands: Mario Badescu (US), Dr.PAWPAW (UK), Q+A (UK)

• Led shop creation / onboarding on Shopee, Lazada, and TikTok platforms

• Managed shop administration

• Managed and optimized product listings and shop page

• Oversaw stock management and customer service operations including inquiries, chat broadcasts, order fulfillment, case management, and review management

• Supported live streams / live selling events (Achieved top sales performance on a few of our live streams on Tiktok during that period)

• Developed E-Commerce Operations Playbook, Customer Service Handbook, and Near Expiry Disposition

• Facilitated e-commerce training

• Successfully launched 22 e-commerce shops from Jan to Oct 2025 (average of 2 shops per month)

• Maintained store ratings consistently between 4.3 to 5 stars across 40+ shops (listing quality, customer service, and order fulfillment are part of the seller rating computation)

E-Commerce Specialist

09/2023 - 03/2025

Descorp Inc.

• Led shop creation / onboarding on Shopee, Lazada, and TikTok platforms

• Managed shop administration

• Managed and optimized product listings and shop page

• Handled stock management

• Planned, set up, monitored & reported on promotions, campaigns, bundles, platform ads, & open & target affiliates

• Supported livestreams / liveselling events

• Onboarded brands to Watsons E-Commerce and LOOK E-Commerce

• Successfully launched 21 e-commerce shops from Dec 2023 to Oct 2024 (average of 2 shops per month)

• Managed e-commerce sales activities achieving compound monthly sales growth rates of 10% to 33% to 69% up to 106% for various brands assigned

E-Commerce Sales Specialist

06/2022 - 09/2023

Niv Della Beauty Innovations Inc.

• Handled TikTok, Shopify, Watsons & Robinsons E-Commerce sales activities of Colourette Cosmetics & Fresh Formula (Personal Care Brand)

• Handled product listing, store optimization, and stock management

• Forecasting, planning, target-setting, and profit checking

• Set up and monitored promotions, campaigns, and bundles

• Supported live streams / live selling events (Achieved top sales and order performance on some of our live streams on Tiktok during that period; the brands and even the owner were awarded for it)

• Onboarded to Shopee, Lazada, and TikTok Shop platforms

E-Commerce Sales Intern

04/2022 - 06/2022

Niv Della Beauty Innovations Inc.

• Assisted with e-commerce setups and sales support activities

Project Management Intern

01/2018 - 04/2018

Accenture

• Provided logistics support like maintaining the database of devices, and logging tickets

• Followed up applicants’ requirements

EDUCATION

BS Business Administration major in Marketing & Advertising

06/2018 - 08/2022

N.U.-Asia Pacific College (Summa Cum Laude)

SKILLS

Soft Skills: Account Management, Work Ethics, Customer / Client Focus

Tools: Order Management System like Ginee & BigSeller, Seller Centers of Shopee, Lazada & Tiktok Shop, E-Commerce Data Analytics platforms like ECommerceIQ & KaloData

ACHIEVEMENTS

• Promoted to E-Commerce Supervisor / E-Commerce Operations Team Lead within 18 months, Descorp Inc., March 2025

• Collegiate Marketing Student of the Year Finalist, Philippine Marketing Association, AGORA Youth Awards, SY 2019-2020, March 2020