JULIA S. TINEO

[email protected] • (917)-773-7838 • 200 Springtown Way, Apt 425, San Marcos, TX, 78666

PROFESSIONAL SUMMARY

Results-driven professional transitioning into digital marketing with a strong foundation in quality improvement, scheduling, and computer literacy. Proven ability to manage workflows and optimize processes, demonstrated through successful cash handling and accounts payable roles. Skilled in leveraging digital tools and data analysis to enhance campaign effectiveness and drive brand engagement. Eager to apply analytical skills and attention to detail to deliver measurable growth and innovative marketing solutions for forward-thinking organizations.

WORK EXPERIENCE

WAREHOUSE ASSOCIATE
01/2023 - Present
Amazon Logistics
• Led IT Superuser initiatives as one of only 2 associates trained to manage and troubleshoot Amazon Logistics' proprietary warehouse management systems, improving operational uptime by 15%
• Trained and mentored over 20 associates across multiple roles, including traffic control and lane captain, enhancing team efficiency and reducing onboarding time by 25%
• Collaborated on the associate safety committee for 14 months, contributing to the development and enforcement of safety protocols that decreased workplace incidents by 10%
• Implemented process improvements based on safety committee feedback, resulting in streamlined compliance and increased associate safety awareness
CASHIER
01/2022 - 01/2023
H-E-B
• Delivered efficient and friendly checkout service to an average of 120+ customers per shift, enhancing customer satisfaction scores by 15%
• Trained and mentored 5 new employees on Self-Checkout operations, reducing transaction errors by 20%
• Resolved customer issues promptly, contributing to a 10% increase in repeat customer visits
• Collaborated with team members to streamline checkout processes, improving overall shift efficiency by 12%
TEAM MEMBER
01/2021 - 01/2022
Popeyes
• Led front-of-house and back-of-house operations, enhancing team flexibility and improving service efficiency during peak hours
• Trained and mentored over 10 new employees, accelerating onboarding time by 20% and boosting team productivity
• Conducted daily inventory audits during closing shifts, reducing stock discrepancies by 15% and supporting accurate supply management
FRONT DESK RECEPTIONIST
12/2018 - 12/2019
Envy Me Salon , New York
• Managed over 25 daily client appointments efficiently using salon scheduling software, improving booking accuracy by 20%
• Processed sales transactions averaging $1,000 daily, ensuring accurate cash handling and enhancing customer checkout experience
• Prepared and shampooed clients with attention to detail, contributing to a 15% increase in positive client feedback scores
• Collaborated with team members to streamline front desk operations, reducing client wait times

EDUCATION

01/2018 - 01/2020
Christopher Columbus High School
01/2020 - 01/2022
Killeen High School
B.S.
01/2022
Texas State University

SKILLS

Technical Skills: Cash Handling, Accounts Payable, Scheduling, Quality Improvement, Computer Literacy, Project Management
Soft Skills: Customer Service, Active Listening, Responsiveness, Leadership, Problem Solving, Collaboration, Strong Communication, Team Engagement
Other: Marketing, Administrative