KATLYN UDCHITZ

[email protected] • 720-508-9782 • Lafayette, IN

PROFESSIONAL SUMMARY

I’m a versatile maven with a sixth sense for refined service, seamless operations, and genuine human connection — backed by over 20 years of hospitality and customer service experience. I bring the polish and professionalism needed for fine dining while keeping my natural warmth and intuition for people. Whether anticipating a guest’s unspoken need or helping a team flow through a busy service, I keep things running smoothly with grace under pressure. I also bring a strong background in billing, payroll, and compliance — proof that I’m as detail-oriented behind the scenes as I am tableside. My entrepreneurial spirit keeps me creative, and my people skills turn first-time guests into regulars.

WORK EXPERIENCE

OFFICE MANAGER, BILING, PAYROLL, AND FRAUD PREVENTION ANALYST
01/2024 - 01/2025
WALA HEALTH TRANSPORT , COLORADO SPRINGS, CO
• Managed all billing and payroll operations, ensuring accuracy and compliance with financial regulations, while enhancing cash flow through timely and efficient processes
• Implemented fraud prevention measures protecting company revenue and client data, and safeguarding the integrity of financial transactions
• Successfully addressed and improved driver performance, turning around underperforming drivers by providing clear expectations, support, and consistent feedback, fostering a respectful and reliable work environment
• Developed a strong rapport with drivers, consistently catering to their needs, which helped boost morale and ensure smooth daily operations
• Created a positive, trusting culture, earning the respect of the team
• Streamlined office processes and increased productivity, making day-to-day operations run more efficiently
SERVER
01/2022 - 01/2024
MI SUEÑO UPSCALE MEXICAN CUISINE , SCHERERVILLE, IN
• Provided exceptional, white-glove service in a fine dining environment, ensuring a memorable experience for every guest
• Built strong rapport with guests, using expert knowledge of the menu to tailor recommendations and enhance the dining experience
• Consistently upsold premium dishes, including the $185 Tomahawk steak, by painting a vivid picture of flavors, preparation, and exclusivity, driving high-ticket sales
• Educated guests on high-end tequila and wine pairings, elevating their meal while increasing check averages
• Collaborated closely with the culinary team and management, bridging the gap between the kitchen and the front of house to provide a flawless, luxury dining experience
BUSINESS OWNER
01/2016 - 01/2022
ALTERNATIVE INTELLIGENCE , PINE, CO
• Codirected a psychedelic accessory brand with my ex-partner, collaborating with renowned artists and musicians such as Yoshinori Kondo, Excision, Desert Dwellers, Shpongle, Random Rabb, Jack Shure, Johnathan Singer, and Luke Brown
• Designed and produced custom merchandise that resonated with diverse global audiences, blending artistic vision with high-quality craftsmanship to create unique, standout products
• Developed and expanded the Alternative Intelligence brand, establishing a loyal customer base and creating a distinctive niche within the psychedelic and music festival communities
• Collaborated closely with top-tier musicians and visual artists to bring their creative concepts to life, producing exclusive, high-demand merchandise that enhanced their brand and fan engagement
• Leveraged social media and digital platforms to promote the brand and collaborate with influencers, driving both online sales and in-person presence at major music festivals and events
BUSINESS OWNER
01/2019 - 01/2021
INFINITE LAWNCARE LLC , DENVER, CO
• Founded and operated a successful lawn care service catering to real estate companies across the Denver metro area, managing an average of 20 lawns per day with impeccable attention to detail
• Developed and implemented efficient workflows, ensuring timely and high-quality service, even during peak seasons, while maintaining customer satisfaction and retention
• Built and maintained strong relationships with real estate clients, delivering consistent, reliable services that contributed to property appeal and marketability
• Excelled in managing all aspects of business operations, from client acquisition to billing and scheduling, demonstrating a keen ability to handle multiple tasks with ease and precision
• Delivered professional-grade results through effective problem-solving, ensuring each property was maintained to the highest standard, leading to repeat business and positive referrals
SERVER
01/2016 - 01/2022
LITTLE ITALY , DYER, IN
• Thrived in a high-volume, fast-paced restaurant that remained busy from open to close, demonstrating exceptional multitasking and time management skills
• Independently managed large parties of up to 40 guests, ensuring seamless service while maintaining composure under pressure
• Collaborated with the team to efficiently coordinate and execute events for 60+ guests, delivering exceptional dining experiences that enhanced customer satisfaction and loyalty
• Provided in-depth knowledge of the chef-owned, made-from-scratch menu, educating guests on specialty dishes and making personalized recommendations to enhance their dining experience
• Maintained constant communication with kitchen staff to ensure accuracy, timely food delivery, and seamless service flow, even during peak hours
• Earned a reputation for being quick on my feet, adaptable, and guest-focused, turning even the busiest nights into smooth and enjoyable experiences for customers
FSR
01/2011 - 01/2016
METRO CREDIT UNION , OMAHA, NE
• Delivered expert financial guidance to clients, helping them navigate complex financial products and select tailored solutions that fit their unique needs
• Provided exceptional customer service by addressing client inquiries, resolving issues quickly, and ensuring a seamless, positive experience with every interaction
• Demonstrated comprehensive knowledge of financial regulations, products, and services, ensuring compliance while consistently offering customized recommendations that aligned with clients' financial goals
• Recognized as #1 in member shoppers and awarded “Top Referrer of the Year” in 2014, thanks to a proactive approach to relationship-building and a strong commitment to driving credit union growth
• Contributed significantly to credit union revenue while maintaining part-time college studies, proving ability to balance competing priorities with outstanding results
• Fostered a welcoming and personable environment, making each client feel valued and understood, which led to a high rate of client retention and satisfaction

EDUCATION

SECONDARY EDUCATION, SCIENCE IN EDUCATION
01/2012 - 01/2016
University of Nebraska , Omaha, NE
01/2004 - 01/2008
Portage High School , Portage, IN

SKILLS

CERTIFICATIONS

Colorado NEMT Provider
#1 in Member Shoppers Metro Credit Union
Top Referrer of the Year
Illinois BASSET Certification
Indiana Alcohol and Food Handler Certification

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