LAVANYA M

[email protected] 9019305725 Handenahalli grama, Thattekere Post, Nagamangala Taluk, Mandya District
LinkedIn: linkedin.com/in/lavanyaa04

PROFESSIONAL SUMMARY

With 3 months of experience in digital interaction and customer service, consistently handling 40+ customer queries daily. Proficient in live chat support, Salesforce CRM, and issue resolution. Demonstrated empathy and patience in maintaining service quality and achieving customer satisfaction.

WORK EXPERIENCE

Digital Interaction Advisor – Target Department
06/2025 - Present
24[7].ai , Bangalore
Handle customer queries via live chat with professionalism and accuracy
Assist an average of 40+ customers daily while maintaining service quality
Document customer interactions in Salesforce CRM
Escalate unresolved issues and follow up until closure
Maintain empathy, patience, and a customer-first approach in all communications

EDUCATION

Bachelor of Engineering in Computer Science
G Madegowda Institute of Technology , Mandya, Karnataka, IND

SKILLS

PROJECTS

Image Forgery Detection using CNN Algorithm
Technologies: CNN, Python, TensorFlow, Keras
Developed and implemented a Convolutional Neural Network (CNN) based model to detect and classify forged images with high accuracy
Collected and preprocessed image datasets, applying techniques such as resizing, normalization, and augmentation for training efficiency
Designed the CNN architecture with multiple convolutional, pooling, and fully connected layers to extract and learn deep features of tampered images
Trained and evaluated the model using Python, TensorFlow/Keras, achieving improved precision in distinguishing authentic vs. forged images
Compared results with traditional methods, demonstrating the effectiveness of deep learning in digital image forensics
Documented the system design, workflow, and results, and presented findings as part of the final year engineering project

CERTIFICATIONS

Advanced Python and Angular JS