•
Lead customer success and account growth across SEA, Hong Kong, and Macau for CAS content solutions supporting commercial, academic, and government stakeholders.
•
Drive customer onboarding, product training, workflow optimization, and long-term engagement with scientists, patent examiners, researchers, professors, and librarians.
•
Maintain exceptional 95% retention rate over 5 consecutive years, delivering strong renewal performance and customer satisfaction.
•
Consistently achieved or exceeded 100% of Book-of-Business revenue since 2021.
•
Achieved and exceeded 200% of New-Business revenue in 2023.
•
Expanded CAS presence in Indonesia’s academic market, onboarding 3 new universities (~S$100K).
•
Initiated three international marketing events in Indonesia, attracting key universities and generic pharmaceutical companies to strengthen regional visibility.
•
Strengthened CAS coverage in Vietnam by appointing a new distributor and increasing brand awareness.
•
Collaborate with CAS Custom Services Team to deliver custom solutions for machine learning, AI development, data integration, chemical analytics, and digital R&D initiatives.
•
Partner closely with R&D leaders to identify workflow gaps and propose customized solutions to improve discovery, IP management, and research efficiency.
•
Manage channel partners in Indonesia, Vietnam, Thailand, and the Philippines to drive regional penetration and align strategies with customer needs.