LOKESH SHARMA

[email protected] • 9784120908, 7014940036 • Near Satish Kirana Store, Shri Ram Nagar, Kota-4 (Rajasthan), Pin Code- 324004

PROFESSIONAL SUMMARY

To face the challenges with best efforts and skills & improve the performance by serving the organization with memorable loyalty and excel in the field of mechanical diploma by combining my innovative ideas with technical knowledge and work as a member of a value driven organization that promotes my professional growth, prospects and hones my present skills

WORK EXPERIENCE

Service Engineer
02/2025 - Present
APOLLO TYRES LTD. , Ajmer
• Improved customer satisfaction scores by 10% through proactive follow up on inquires and issues
• Responded to all customer queries or price discounts and availability of product
• Worked in close with the sales team and maintained an excellent relationship with senior management and customer
• Resolved any issues and complaints
• Increase service revenue growth
• To monitor Product performance Apollo v/s competitor
• Fleet management
• Sales revenue growth
Service Advisor
12/2023 - 01/2025
VE COMMERCIAL VEHICLE LTD. (OFF-ROLE) , Udaipur
• Check and Received New vehicle ( PDI )
• All service & running vehicle attained and deliver with satisfaction
• All received vehicle putting a mechanic on a cart according to work
• Prepare a Job order in DMS & SAP
• Controlling all document.( PDI, Service , all outside job, & bills )
• Prepare all documentations retail excellence, DOS audit
• Floor maintain with clean as workshop guide line
• All vehicle general checkups with mechanic
• Customer feedback maintain as per Eicher guideline
• All customer explain service & warranty policy as per guide line
Workshop Supervisor and Service Advisor
11/2018 - 11/2023
A.S.MOTORS (EICHER TRUCKS & BUSES) , Kota
Delivery In-charge And PDI In-charge
08/2017 - 10/2018
GANGANAGAR MOTORS PVT. LTD. ( TATA Commercial Heavy Vehicle) , KOTA

EDUCATION

Polytechnic 3st year(M.E.)
01/2015
Board of Technical Education Rajasthan GPA: 67%
Polytechnic 2nd year(M.E)
01/2015
Board of Technical Education Rajasthan GPA: 62.44%
Polytechnic 1st year(M.E.)
01/2013
Board of Technical Education Rajasthan GPA: 67.56%
10TH
01/2010
board of Secondary Education Rajasthan GPA: 55.50%

SKILLS

CERTIFICATIONS

MILLING (TOOL ROOM)
04/2017
RSLDC
CENTRAL INSTITUTE OF PLASTIC ENGINEERING & TECHNOLOGY
JAIPUR

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