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Cultivated strong relationships with decision-makers across departments to enhance collaboration and understanding of strategic plans
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Reviewed and reconciled student account balances, effectively identifying and resolving discrepancies
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Provided comprehensive support via phone, email, and text to students, partners, and community members
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Addressed customer concerns with politeness and active listening to confirm and clarify information
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Monitored in-progress transactions proactively, taking corrective action when necessary
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Managed non-standard delivery situations with professionalism, empathy, and urgency
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Utilized Cnex (Salesforce) and other internal tools to accurately log interactions and resolve issues
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Managed over 700 student accounts, maintaining high engagement through calls, texts, and emails
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Ensured timely payment processing, achieving a consistently low debt balance for the campus
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Maintained campus rankings between 1st and 3rd out of 18 campuses over two years based on debt balance
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Broad knowledge of federal financial aid programs and recordkeeping requirements
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Knowledge of higher education processes, supervisory and personnel practices, communication techniques and computer software
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General knowledge of accounting practices, data processing and computer applications
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Detail oriented, outstanding research and analytical skills
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Ability to multitask
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Works with a sense of urgency, while engaging and listening to experts
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Exhibits a high degree of flexibility in adapting to a rapidly changing environment
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Problem solve rapidly and effectively
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Strong organizational skills with the proven ability to prioritize
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Process tasks in a timely manner
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Work independently with minimal supervision
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Capability to handle confidential and sensitive information, following confidentiality guidelines
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Strong communication skills, both verbal and written, with the ability to effectively convey information and interact with students, colleagues, and others
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Ability to communicate effectively and professionally with other team members
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Team player with a positive, can-do attitude
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Proficient in the use of standard Microsoft Office software products, including Outlook, Word, Excel, PowerPoint, and MS Project and ability to learn additional software products
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Self-motivated with a strong work ethic, dedicated to quality, quantity, results and timeliness
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Demonstrated ability to anticipate needs and exercise independent judgment
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Excellent analytical skills, problem resolution skills and general business acumen
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Ability to work collaboratively with colleagues, academic departments, and administration to support student success, achieve institutional goals and contribute to a positive and inclusive culture