Mala Silveirinha

[email protected] • 07505964283 • Liverpool, England

LinkedIn: www.linkedin.com/in/mala-silveirinha-5814832b2

PROFESSIONAL SUMMARY

Dynamic Sports Business student with a proven track record in customer service and community engagement, dedicated to driving impactful marketing initiatives. Successfully increased participation in local sports programs by 30% through strategic outreach and event coordination. Recognized for exceptional organizational skills and teamwork, consistently delivering high-quality service in fast-paced environments. Eager to leverage market awareness and leadership abilities to contribute to innovative projects in the sports industry.

WORK EXPERIENCE

Worsley Casual Active Communities Worker

08/2025 - Present

Salford City Council

• Worked across community programmes and holiday clubs, supporting the delivery of engaging activities for children and young people

• Developed strong organisational, communication and teamwork skills while ensuring a safe and positive environment

• Assisted in delivering a range of activities for children ages 5-16 during holiday clubs

• Helped plan and set up daily activities, supporting programme organisation

• Worked as part of a team to create enjoyable, structured sessions, adapting activities to different age groups and abilities

• Demonstrated reliability, professionalism, and strong multitasking abilities in a busy community setting

• Communicated effectively with children, parents/carers, and staff, ensuring clear information and a welcoming atmosphere

Customer Assistant

06/2025 - 09/2025

Lidl, Worsley , Worsley

• Worked in a high-performance retail environment known for speed, efficiency, and strict operational standards

• Developed strong organisational skills, independence and the ability to work accurately under pressure

• Operated efficiently across multiple areas including shop-floor, bakery, checkouts, and stock operations

• Worked independently to complete time-critical tasks, often before opening or during peak hours

• Utilize strong planning and organizational skills

• Help increase students’ confidence and skills with patience and empathy

• Communicate effectively to understand individual needs

Dance Assistant

09/2023 - 09/2024

Reflections Dance Company, Worsley , Worsley

• Supported dance instructors in a dynamic, creative environment

• Gained valuable experience in leadership, communication, and working with children

• Fostered a positive and encouraging atmosphere in the studio

• Choreograph routines for performances

• Support younger students in preparing for competitions

• Utilize strong planning and organizational skills

• Help increase students’ confidence and skills with patience and empathy

• Communicate effectively to understand individual needs

Sales Assistant

08/2022 - 01/2024

Iceland, Little Hulton , Little Hulton

• Contributed to a high-performing retail team in a fast-paced environment

• Developed strong customer service and communication skills

• Supported a positive and efficient store atmosphere

• Maintained store presentation and cleanliness, contributing to a welcoming environment

• Developed problem-solving skills by efficiently addressing customer inquiries

• Managed cash transactions accurately, demonstrating strong attention to detail

• Assisted with inventory management, tracking stock levels and restocking as needed

• Improved communication skills through regular interaction with diverse customers

EDUCATION

BA (Hons) Sport Business

01/2024

Liverpool John Moores University

A Level Business Studies - B, P.E - B, Dance – A

01/2022 - 01/2024

Winstanley College

GCSE Maths - 7, English Language - 7, English Literature- 7, History - 8, Business Studies - 9, P.E - 8, German - 7, Combined Science - 99

01/2022

Urmston Grammar School