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Managed enterprise SAN/NAS storage systems including Dell EMC PowerStore, VPLEX, Isilon, and NetApp, supporting day-to-day operations and ensuring 98% SLA compliance
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Created and modified LUNs, performed LUN masking, and managed host presentations to maintain storage availability
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Participated in SAN operations including zoning tasks (FC/iSCSI) and connectivity troubleshooting
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Monitored synchronous and asynchronous replication, ensuring data integrity and business continuity
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Conducted storage incident troubleshooting and coordinated with Dell EMC vendor engineers for technical escalations, firmware updates, and system patching
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Communicated directly with Dell EMC engineers for incident resolution and arranged on-site engineers for hardware changes, including storage block upgrades, in the data center
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Optimized storage utilization and performance, improving efficiency by 15% across 15+ arrays
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Developed and maintained technical documentation, SOPs, and runbooks for storage operations and incident resolution
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Assisted in storage migrations and capacity planning, minimizing downtime during client projects