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Managed end-to-end content QC and catalogue hygiene for Prime Video and IMDb, validating metadata and digital assets to maintain accurate on-platform presentation and discoverability.
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Created, verified, and updated metadata fields (title, synopsis/description, genre/category, cast/crew, language, release dates) to meet internal publishing standards and reduce customer-impacting errors.
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Performed detailed QC of key art/images, audio/video associations, and subtitle/caption readiness; ensured compliance with internal guidelines prior to publishing and after fixes.
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Executed ingestion/publishing workflows via internal CMS; monitored work queues, prioritized by SLA, and ensured timely delivery of launches, updates, and refresh cycles.
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Maintained high throughput (130–160 titles/day) while achieving 99.9% SLA adherence through structured task planning, checklist-based validation, and fast turnaround on rework.
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Sustained a 0.05 defect rate by applying preventive checks, performing root-cause spotting for repeat issues, and completing post-fix re-validation before closure.
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Owned issue triage and resolution by raising, tracking, and following up on tickets with internal Tech/Support teams; documented clear defect details to speed up turnaround.
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Coordinated with Localization stakeholders to support regional/global markets, validating language metadata and subtitle/caption alignment for localized releases.
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Mentored and supported new joiners on SOPs, QC expectations, and tool usage; helped improve team consistency on quality and SLA performance.
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Used advanced Excel (VLOOKUP, Pivot Tables, filters, conditional formatting) for tracking, reconciliation, and audit reporting to improve data accuracy and defect visibility.
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Recognition & Tools
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Received monthly awards/recognition for performance and quality (as applicable, you can name the award if you remember the exact title).
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Tools: Amazon Internal Tools MS Excel (VLOOKUP, Pivots, filters, conditional formatting), MS Word, internal CMS, internal ticketing systems.