Manish Gami

[email protected] • +91-7878555164 • Ahmedabad (Open to Relocate to Mumbai)
LinkedIn: [LinkedIn Profile URL (Recommended to add)]

PROFESSIONAL SUMMARY

Results-driven Accounts and MIS Manager with over 14 years of extensive experience in BPO/KPO environments, specializing in Financial Accounting, Process Management, and Data Analysis. Proven expertise in managing large-scale Accounts Payable (AP), Accounts Receivable (AR), treasury functions, and cross-functional teams. Adept at leveraging advanced Excel, SAP Fieldglass, Yardi, and Sage300 to drive process improvements, enhance reporting accuracy, and achieve strict SLA compliance. Seeking a challenging managerial role to apply strategic and analytical skills for organizational growth.

WORK EXPERIENCE

Accounts Manager
02/2020 - Present
QX Global Services , Ahmedabad
• Manage end-to-end accounting and financial operations for UK and Ireland portfolios, overseeing a team and ensuring compliance with accounting standards
• Spearheaded the process expansion from a UK-only to a combined UK & Ireland portfolio, successfully managing treasury operations for 70 sites
• Monitor and reconcile multiple client bank accounts, performing bi-weekly cash forecasting to optimize payment runs and manage cash flow effectively
• Streamlined AP processes, including supplier reconciliation, invoice processing (PO & Non-PO), and query resolution, improving payment accuracy and timeliness
• Directed AR functions for student accommodation, managing tenant receipt allocation, deposit submissions, and refunds, reducing discrepancies
• Generate and analyze daily, weekly, monthly, and quarterly reports (SLA, Cash at Risk, Budget Variations) to support strategic decision-making
• Mentored and developed team members, enhancing their skills in financial data management and problem-solving, leading to three client recognitions for exceptional performance
Payroll Team Leader
12/2014 - 02/2020
QX Global Services , Ahmedabad
• Led a team of 9 in processing daily payroll for UK-based doctors, nurses, and temporary staff, ensuring 100% accuracy and timeliness
• Developed and implemented Excel macros to automate shift-type calculations (Day, Night, Saturday, Sunday), increasing processing efficiency by 30%
• Pioneered a paperless process, reducing administrative costs and enhancing data security
• Conducted client communications and effectively managed grievances, maintaining high satisfaction levels
• Authored and delivered three corporate training sessions on Advanced Excel, boosting overall team proficiency
Team Leader (PMO & MIS)
10/2013 - 11/2014
RecordFlow (India) PVT. LTD. , Ahmedabad
• Managed MIS reporting for US Medicare projects, utilizing SQL for data imports and ensuring data integrity
• Automated routine reporting tasks by creating Excel macro-based tools, significantly reducing manual workload and errors
• Performed in-depth data analysis, scrubbing, and visualization to transform raw data into actionable insights for project management
• Oversaw ticket management system, assigning tasks and ensuring timely resolution
Trainer (Subject Matter Expert) & Chat Representative
06/2012 - 10/2013
Etech Global Services , Ahmedabad
• Designed and delivered product/process training programs for agents and team leads, improving overall floor performance
• Conducted weekly and monthly assessments to ensure knowledge retention and process adherence
Sr. Executive Operations (MIS)
10/2009 - 11/2012
Sutherland Global Services , Mumbai
• Managed all MIS deliverables (Daily, Weekly, Monthly, Quarterly), including incentive calculations for 200+ employees
• Created and distributed individual performance scorecards, enhancing transparency and employee engagement

EDUCATION

Bachelor of Commerce (B.Com)
01/2008
Mumbai University GPA: 79%
Higher Secondary Certificate (H.S.C)
01/2005
Mumbai University GPA: 74%
Secondary School Certificate (S.S.C)
01/2003
Mumbai University GPA: 60.87%

SKILLS