Manjula Chakravarthi

[email protected] • +31-624864527 • Almere, Netherlands
LinkedIn: manjula-chakravarthi-2bb390102

PROFESSIONAL SUMMARY

Dynamic Junior Project Manager with proven expertise in leading cross-functional teams and driving client-focused initiatives. Adept at managing complex projects using Agile methodologies, I have successfully improved project delivery timelines by 15% and enhanced client satisfaction scores by 20%. Beyond project execution, I spearheaded a change management program that increased team productivity and fostered a culture of continuous improvement. Committed to leveraging strong leadership and communication skills to deliver measurable business value and exceed stakeholder expectations.

WORK EXPERIENCE

Junior Project Manager - British Telecom
07/2018 - 12/2024
Tech Mahindra , Chennai, India
• Led a cross-functional team of 60 members using Jira and Microsoft Project to deliver multiple high-impact projects within scope, time, and budget constraints, improving on-time delivery by 30%
• Spearheaded Agile implementation across projects, including scrum planning, sprint reviews, and retrospectives, leveraging Confluence for documentation to accelerate delivery cycles by 25%
• Designed and implemented structured, end-to-end process frameworks for multiple programs, driving operational consistency and increasing efficiency by 20%
• Achieved a 50% reduction in customer escalations through proactive issue resolution strategies and optimization of internal tools and customer platforms
• Managed conflict resolution, team motivation, and resource planning to maintain a positive and productive team environment, enhancing team retention by 15%
• Successfully onboarded and mentored over 100 new team members, fostering a collaborative and high-performance work culture
• Tracked and reported critical KPIs to senior leadership using Power BI dashboards, supporting data-driven decision-making and continuous performance improvements
• Secured a 25% increase in project allocation and 50% team size expansion due to outstanding performance and leadership capabilities
Subject Matter Expert
07/2018 - 12/2024
Tech Mahindra , Chennai, India
• Provided concise and regular updates to customers and internal stakeholders on the operational status of large, complex systems, ensuring transparency and proactive issue resolution
• Coordinated task allocation, performance monitoring, and daily stand-ups to ensure team efficiency and alignment with goals
• Prepared comprehensive pre-survey and post-survey planning documentation for on-site engineers, enhancing the efficiency and accuracy of field operations
• Coordinated with field engineers to promptly identify and resolve technical issues, ensuring minimal downtime and improved customer satisfaction
• Utilized MS Access to develop and maintain daily project activity reports, enabling effective tracking and data-driven decision-making
• Led the conceptualization and cross-training of teams across multiple locations, ensuring seamless business continuity and knowledge transfer across all real-time operational functions
Technical Support Engineer - Seagate
02/2016 - 07/2018
CSS Corp Pvt. Ltd , Chennai, India
• Delivered exceptional customer service to both internal and external clients, consistently achieving first-call resolution and maintaining high satisfaction levels
• Provided technical support, where I troubleshot, diagnosed, and resolved complex issues involving JSON, APIs, and debugging for network-attached storage (NAS) devices, ensuring minimal downtime and optimal system performance
• Developed an affinity with SaaS platforms through daily use of Salesforce and other support tools, while also gaining exposure to retail systems such as POS and inventory management, strengthening my ability to support operational and customer-facing technologies
• Responded promptly to Level 1 and Level 2 analyst inquiries related to support requests, system status, and network connectivity, leveraging Salesforce as the primary ticketing and case management tool
• Configured, installed, and maintained NAS devices, including effective troubleshooting of performance bottlenecks and hardware issues
• Expertly managed RAID volume configurations (levels 0, 1, 5, and 10) and implemented robust data backup and recovery processes to safeguard client data
• Utilized Salesforce ticketing system for end-to-end issue tracking, resolution, and documentation, ensuring transparency and accountability in support cases

EDUCATION

BE computer science
01/2025
Anna University , India
Project Management Professional (PMP)
01/2025
PMP , Netherlands

SKILLS

Technical Skills: Project Management, Agile, Process Improvement, Process Excellence, Project Delivery, Business Continuity, Risk Management, Workflow Automation, Operational Excellence, Strategic Execution
Soft Skills: Team Leadership, Stakeholder Management, Cross-Functional Team Collaboration, Customer Success, Communication & Collaboration, Problem Solving & Decision-Making
Tools: Jeera, Azure, Confluence, Trello, Microsoft Office Suite

ACHIEVEMENTS

• Recognized as "Process Excellence Champion" for driving impactful workflow improvements.
• Reduced customer escalations by 50% through proactive monitoring and optimization.
• Led the successful onboarding of over 100 new employees, enhancing team capabilities.
• Increased project portfolio by 25% and team strength by 50% through demonstrated leadership and high-quality delivery.