Manjunath Hirapur

[email protected] • +91 9900930936 • Kalaburagi (Gulbarga), KA - 585105

LinkedIn: www.linkedin.com/in/pcs0lution

PROFESSIONAL SUMMARY

Results-driven Senior Network Specialist with over 8 years of expertise optimizing enterprise network infrastructures using Cisco ISR, ASR, Catalyst, and Nexus platforms. Proven track record in enhancing network uptime by 15% and reducing incident resolution time by 30% through proactive monitoring and ITIL-aligned processes. Skilled in SD-WAN deployment and NOC operations, delivering scalable, secure solutions that align with business objectives. Committed to leveraging advanced network engineering skills to drive operational excellence and support organizational growth.

WORK EXPERIENCE

Senior Specialist

07/2023 - Present

HCL Technologies

• Led resolution of critical NOC, L1–L3 network issues, improving global network uptime by 15% across 50+ retail, campus, and corporate sites through advanced troubleshooting and configuration

• Managed deployment and configuration of Cisco ISR, Catalyst, ASR, Nexus, and HP MSR routers, supporting network infrastructure expansion in 10+ domestic and international offices

• Reduced network outages by 25% by diagnosing and resolving complex Routing & Switching issues in STP/RSTP, VLANs, RIPv2, EIGRP, OSPF, BGP, VPN, DMVPN, and L3VPN environments

• Directed hardware failure management and coordinated with Cisco Field Engineers to execute RMAs, achieving 98% issue resolution within SLA targets

• Spearheaded migration from traditional routing/switching to SD-WAN, enhancing network flexibility and reducing operational costs by 20%

• Improved operational visibility and incident response times by 30% through implementation of ServiceNow, Splunk, Cisco DNAC, and AI-driven automation tools

• Mentored and collaborated with cross-regional teams across Egypt, Hong Kong, USA, Mexico, UK, Dubai, China, and Turkey, strengthening global technical support and knowledge sharing

• Enhanced change management quality by applying ITIL v4 best practices, successfully executing over 100 Normal, Standard, and Emergency changes with zero critical incidents

• Streamlined communication and escalation processes using MS Outlook, Webex Chat, Microsoft Teams, and Finesse, improving client update efficiency by 40%

Technical Specialist

01/2019 - 02/2023

Intrado Unified Communication Services (West)

• Led troubleshooting and resolution of over 500 L1 and L2 network issues, improving system uptime by 15% through efficient configuration and installation of Cisco and HP network devices

• Implemented and maintained routing and switching protocols including OSPF, EIGRP, and VLANs across multiple sites, enhancing network reliability and reducing downtime by 20%

• Managed deployment of network equipment for 10+ new office build-outs domestically and internationally, ensuring seamless connectivity and on-time project delivery

• Directed client communications globally to reconfigure and deploy devices into production networks, achieving a 95% client satisfaction rate through proactive issue resolution and technical support

Network Engineer L1

06/2016 - 11/2018

HORIZON Tech Services

• Led configuration and installation of over 50 network devices including Cisco Catalyst series and HP MSR routers, improving network uptime by 15%

• Implemented network maintenance and system upgrades, reducing security vulnerabilities by 30% through timely patches and hotfixes

• Delivered Level-1/2 support resolving 95% of network issues within SLA, enhancing user satisfaction and minimizing downtime

• Monitored network performance using SolarWinds and Wireshark, proactively identifying and resolving bottlenecks to maintain 99.9% system availability

Computer Hardware and Network Engineer

11/2012 - 10/2013

Abode Technologies. IIHT (INDIAN INSTITUTE OF HARDWARE TECHNOLOGY)

• Led the design and deployment of a robust networking environment, establishing system configurations and enforcing standards that improved system uptime by 15%

• Developed and implemented innovative network solutions that enhanced environment resilience, reducing outages by 20% within the first year

• Maximized network performance through proactive monitoring and troubleshooting, achieving a 25% reduction in network latency and collaborating closely with network architects on optimization strategies

• Managed configuration of routing, switching, and hosted IP voice services, while conducting capacity audits of IP addressing and data center devices, resulting in a 30% improvement in resource utilization

EDUCATION

MCA

01/2022

Suresh Gyan Vihar University – Jaipur, Rajasthan GPA: 70%

B.C.A

01/2013 - 01/2016

Gulbarga University Gulbarga GPA: 72.52%

PUC Science (10+2)

01/2011 - 01/2013

Jamia Urdu Hind Board - Mansi GPA: 70%

SSLC (10th)

01/2009

Karnataka Secondary Education Examination Board GPA: 59.84%

SKILLS

Technical Skills: Cisco ISR 1000/1100/4000/8000, Cisco ASR 1000/9000, Cisco Catalyst 1000/9200/9300/9400/9500/9600, Cisco Nexus 3000/7000/9000, HP MSR Routers 931/1002-4 AC/2003, Routing & Switching, OSPF, BGP, EIGRP, HSRP, VLANs, STP/RSTP, Port-Channel (PAgP/LACP), Inter-VLAN Routing, ACLs, NAT/PAT, IPv4/IPv6, VPN (IPSec/SSL/DMVPN/L3VPN), Cisco IOS, Device Hardening, Network Access Control, Basic Linux/Unix Command Line, Cloud Networking, Network Automation, Scripting (Python)

Soft Skills: Leadership, Communication, Team Collaboration, Adaptability, Attention to Detail, Problem Solving, Incident Management, Change Management, Problem Management

Tools: ServiceNow, SolarWinds, Wireshark, Cisco DNAC, Nagios, Splunk, ThousandEyes, SharePoint, Salesforce, Cisco Packet Tracer, GNS3, EVE-NG, MS Outlook, Microsoft Teams, Webex Chat, Finesse Calling Portal, Generative AI Automation Tools, Configuration Backup and Restore

Other: Cisco Certified Network Associate (CCNA), ITIL Foundation Certificate, IT Service Management, Network Security Compliance, ITSM Best Practices

PROJECTS

Online File Sharing System

Railway Reservation System

GPS Based Anti-Collision System for Railways

CERTIFICATIONS

Cisco Certified Network Associate CCNA R&S – CSCO14870296

03/2025

Cisco Career Certification & Training

ITIL Foundation Certificate in IT Service Management - GR671796998MH

07/2025

PeopleCert