Dynamic Service Center Manager and IT professional with over 15 years of proven expertise in service delivery management, operations optimization, and team leadership across Pan India. Successfully led cross-functional teams of 30+ members, driving a 20% improvement in SLA compliance and enhancing customer satisfaction through strategic project management and escalation resolution. Adept at leveraging PMO methodologies to streamline processes, boost operational efficiency, and foster collaborative environments. Committed to delivering measurable results and elevating organizational performance in IT service management and operations.