M.C. Deepika

[email protected] • 7013827224 / 8978120473 • Morubagal, Ananthapur (Dist.), Andhra Pradesh

PROFESSIONAL SUMMARY

Motivated Technical Support Executive with hands-on experience in customer coordination, service handling, and office-based technical support. Skilled in communication, documentation, SAP basics, and cross-functional collaboration to ensure smooth customer operations and client satisfaction.

WORK EXPERIENCE

Trainee Engineer (Support Executive)
10/2022 - 06/2025
Advance Micro Services & Solutions LLP, Jayanagar, Bangalore , Jayanagar, Bangalore
• Responded to and resolved 50+ customer queries weekly via phone and email, ensuring 95% satisfaction rate
• Prepared and followed up on quotations, purchase invoices (PI), and payments
• Coordinated between customers, engineers, and accounts teams for smooth issue resolution
• Provided accurate product and service information
• Supported documentation, reporting, and SAP-MM entries

EDUCATION

Bachelor of Technology (Electrical and Electronics Engineering)
01/2019
Mandava Institute of Engineering & Technology, Jaggayyapet, AP , Jaggayyapet, AP GPA: 70.17%
Intermediate
01/2015
SLN Junior College for Girls, Ananthapur, AP , Ananthapur, AP GPA: 82%
SSC
01/2013
Deepthi English Medium High School, Hindupur, AP , Hindupur, AP GPA: GPA: 9.3

SKILLS