MD. ATIKUR RAHMAN

[email protected] • 01816474439 • House No-17/5, Nihal Mansion, Road-1,Shahidbag, Mirpur 12, Dhaka
LinkedIn: www.linkedin.com/in/atikurrahmanshantu/

PROFESSIONAL SUMMARY

Dynamic operations professional with over 5 years of experience in airport catering and customer support. Proven track record in coordinating complex logistical activities, ensuring compliance with airline SOPs, and enhancing service quality. Adept at cross-functional collaboration and managing high-pressure environments to deliver seamless flight support and customer satisfaction.

WORK EXPERIENCE

Executive – Flight Catering
01/2023 - Present
US-Bangla Airlines , Hazrat Shahjalal International Airport, Dhaka
• Coordinated day-to-day operational activities such as Galley planning, Tray setups, Loading and Unloading meal carts for ensuring smooth flight support
• Handover Catering Items to the Crew
• Prepared operational reports, managed documentation and ensured adherence to airline SOPs
• Resolved on-ground operational issues quickly, maintaining safety and service quality
• Worked closely with cross-functional teams for timely execution of tasks
• Managed shift duties and supported staff during peak operational hours
• Performed quality checks and assisted with assembly line tasks
Executive – Customer Support, Business Development
10/2021 - 09/2022
Inovace Technologies , Shahbag, Dhaka
• Identifying new business opportunities and maintaining customer service across Bangladesh
• Leading project implementations and managing market research activities
• Handling distributor liaison, generating purchase orders, and addressing sales and pricing issues
• Delivering customer presentations and attending key management meetings
Executive – Operations and Reporting
11/2018 - 07/2021
Bureau Veritas Consumers products Services BD , Agrabad,Chittagong
• Supervising sample collection teams and handling customer support
• Preparing ISO certificates based on test results
• Ensuring lab quality control as per ISO 17025 standards and assisting in R&D activities
• Handling inspection reports and client satisfaction initiatives

EDUCATION

MSc
01/2018
University of Chittagong GPA: 2.5/4.0
BSc
01/2017
University of Chittagong GPA: 2.47/4.0
HSC
01/2008
Chittagong University College GPA: 2.8/5.0
SSC
01/2006
Chittagong University School & College GPA: 4.88/5.0

SKILLS

PROJECTS

Waste management of Vim Bar and Rin detergent powder at Unilever
• During my time at Inovace Technologies Company, I led and successfully completed a Waste Management & Packaging Optimization project for Unilever’s Vim Bar and Rin Detergent products, focusing on plastic reduction, recyclable materials, and sustainable disposal processes.

ACHIEVEMENTS

• Awarded “Best Employee of the Year" at Inovace Technologies for outstanding performance, reliability, and contribution to operational excellence.

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