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Client Relationship Management: Nurture and maintain strong relationships with key clients in the electronics department. Act as the main point of contact for key accounts, ensuring client satisfaction and loyalty.
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Sales Strategy Development: Collaborate with the sales team to develop effective strategies for achieving sales targets in the electronics department. Identify growth opportunities and implement strategies to maximize revenue.
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Market Analysis and Forecasting: Conduct regular market analysis to stay informed about industry trends, competitor activities, and consumer preferences in the electronics sector. Use market insights to guide decision-making and improve the competitiveness of the electronics department. Prepare sales forecasts for the electronics department, considering market trends and historical data.
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Negotiation and Contract Management: Negotiate contracts and agreements with key clients to ensure mutually beneficial terms. Oversee contract management, ensuring compliance and addressing any issues that may arise.
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Cross-functional Collaboration: Collaborate with other departments such as marketing, logistics, and customer service to ensure seamless operations and customer satisfaction. Develop strategies to retain existing customers and encourage repeat business.
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Achievements:
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Client Satisfaction: Maintain high levels of client satisfaction through effective communication, responsiveness, and delivering on commitments.
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Team Leadership: Foster a high-performance culture within the team, motivating and developing junior account managers to achieve their full potential.
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Market Leadership: Contribute to establishing Daraz as a market leader in the electronics sector through strategic initiatives and innovative sales approaches.
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Campaign Success Rate: Achieved over 97% campaign participation in every Mega & A+ Campaign.
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Record-Breaking Seller Growth: Drove quarter-over-quarter growth of 50–400% for top electronics sellers by implementing tailored business development strategies.