MELANIE GITTER

[email protected] • +41796467229 • Zürich, Switzerland
LinkedIn: in/melanie-gitter-4b5073263

PROFESSIONAL SUMMARY

Results-driven Senior Sales Specialist with extensive expertise in CRM management, sales forecasting, and data-driven pipeline optimization. Proven track record of exceeding sales targets by 20% through strategic client relationship building and effective use of Salesforce and other sales tools. Adept at leveraging strong communication and collaboration skills to foster team success and deliver measurable business growth in fast-paced environments.

WORK EXPERIENCE

Senior Sales Specialist
10/2025 - 11/2025
Too Good To Go , Zürich
• Achieved Global Hall of Fame recognition in 2024 as a top-performing Sales Representative among 21 countries by surpassing acquisition KPIs by 20%, driving significant revenue growth in the Swiss market
• Led Franchiser initiatives for Switzerland’s largest franchise groups, strengthening HQ relationships and streamlining national rollout processes.
• Signed and managed 450+ high-impact partners across diverse sectors including retail, restaurants, bakeries, hotels, and convenience stores, increasing partner retention
• Hired, trained, and mentored 4 trainees in sales outreach, onboarding, and CRM best practices, improving team productivity and sales pipeline conversion
• Leveraged data-driven optimizations using CRM tools to enhance partner visibility and satisfaction, contributing to an increase in saved meals and overall partner performance
Sales Specialist
04/2024 - 09/2025
Too Good To Go , Zürich
• Led the full sales cycle, driving an increase in new customer acquisition and independently managing key accounts
• Recruited, trained, and mentored a team of 5 new staff and interns, improving team productivity fostering a culture of continuous professional development
• Consistently exceeded revenue, acquisition, and retention targets
• Cultivated strong client relationships through tailored solutions and proactive support
Sales Internship
10/2023 - 03/2024
Too Good To Go , Zürich
• Led new customer acquisition efforts, increasing client base through targeted outreach and personalized presentations
• Independently negotiated and closed over 70 deals, contributing to growth in a competitive market
• Monitored and analyzed sales KPIs to optimize performance
Supervisor
09/2019 - 09/2023
Baur au Lac , Zürich
• Led front-of-house operations for a luxury hotel with a team of 12 staff members
• Managed, trained, and motivated staff through targeted development programs
• Optimized workflow, reservations, and seating arrangements using advanced scheduling software, increasing table turnover rate by 25% while maintaining service quality
• Instituted quality assurance protocols (LQA) and collaborated with management and kitchen teams to drive operational improvements, resulting in a reduction in service errors and consistently exceeding luxury hospitality standards
Food & Beverage
01/2019 - 09/2019
Skylounge Uptown Gastro AG, Zug , Zug
• Spearheaded the concept development and operational setup for the new restaurant "Henry’s" , contributing to a successful launch
• Designed and implemented the innovative menu and brand concept "Henry’s," aligning with the company vision
• Developed and launched 50+ seasonal drinks and curated bar snacks
• Delivered personalized, high-quality service to over 100 customers daily
Food & Beverage Management Intern
05/2018 - 10/2018
Baur au Lac, Zürich , Zürich
• Daily aligned with Leading Hotels of the World (LHW) standards
• Implemented a comprehensive wine pairing guide that boosted guest experience through recommendations
• Collaborating cross-functionally with culinary and service teams to deliver the best luxury experiences for our clients
Mixologist / Bartender
11/2017 - 02/2018
Skylounge Uptown Gastro AG, Zug , Zug
• Developed and launched 10+ signature cocktails
• Delivered personalized drink recommendations to over 50 guests daily, increasing repeat customer visits
• Optimized bar inventory management using POS-integrated software, reducing stock waste and ensuring uninterrupted service
Koch EFZ
08/2014 - 09/2017
Hafenrestaurant Zug, Remimag Gastronomie AG , Zug
• Developed strong time management and multitasking skills, maintaining consistent taste and presentation quality across all dishes throughout the apprenticeship
• Preparation and coordination and cooking of over 250 high-quality dishes daily
• Assisted in menu planning and implemented portion control strategies that reduced ingredient waste, optimizing kitchen cost-efficiency
• Collaborated with the kitchen team to streamline service operations

EDUCATION

EFZ Chef
01/2017
GIBZ Zug , Zug
Bartender Degree
01/2017
European Bartender School , Barcelona

SKILLS

CERTIFICATIONS

Hall of Fame Certificate
02/2024
Too Good To Go
EFZ Chef
08/2017
GIBZ

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