Mr. Saurabh Shrivastava

[email protected] • +91 9717062882 • India

PROFESSIONAL SUMMARY

• 12+ years of experience in IT/ICT or related industry as Pre-sales, Engineer role, skilled in network solutions, such as Fttx ,5G NR FWA ODCPE,IDCPE ,GPON OLT solution,ODN solution and Smart City wifi Solution, can utilize technical skills in provision of technical expertise and consultancy services • Master the technical support and solutions life cycle, includes but not limited to network strategies, design, planning, support trial, implementation and testing, POC configuration and demonstration, etc., can avoid costly re-work, improve ongoing operational performance, which strengthen existing customers relationships • Strong time management skill, documents writing skill, customer communication and relationship management skill, cross team working and organizational skills • Good language skills and communication skills with English and Hindi

WORK EXPERIENCE

Presales Sr. Engineer (Pre-Sales and Application Engineer)
12/2023 - Present
Askey Computer Corp.(亞旭電腦) , India
• Pre-Sales Support and POC Testing
• Analyzing market trends and competitor activities to identify opportunities and challenges
• Communicating effectively about product features, benefits, and value propositions to potential clients
• Collaborating with the sales team and other departments to develop customized solutions that meet the client's requirements
• Creating and presenting proposals, demonstrating how the company's products or services can address the client's challenges or opportunities
• Providing technical assistance and guidance to clients, including addressing technical queries and concerns
• Conducting product demonstrations and presentations for clients to showcase the features and benefits of the company's offerings
• Building and maintaining strong relationships with potential clients through effective communication and responsiveness
• Collaborating with the sales team to transition leads from presales to the sales cycle
• Keeping abreast of industry trends, competitor activities, and market dynamics
• Providing feedback to the product development team based on client interactions and market insights
• Collaborating with the sales team to support them in achieving sales targets
• Projects and Solutions:
• RJIO 5G NR FWA (JODU 52041)(Air Fiber)
• AT&T 5G NR FWA (IDU NCM1120D2) (Pathfinder)
• FOR EXAMPLE: Architecture and design of FWA Solution
• Bharti Airtel LTD- Airtel Xtream /Air Fiber
• Industry Service:
• telecom Operator Industry, Enterprise industry
Field Application Engineer (Pre-Sales Support and Application Engineer)
09/2020 - 12/2023
Sercomm corporation Pvt Ltd , India
• Pre-Sales Support and POC Testing
• Access Provide pre and post-sales technical support for the complete product and solutions Industrial communication portfolio
• SoC’s recommendation for GPON Products like OLT/ONT
• On Site work as and when required by the company, to assist customers with commissioning, network optimization, troubleshooting, and other similar tasks
• Provide technical product presentation for functionality as well as conduct customer workshops and training as and when required
• Hands-on testing experience and good troubleshooting skills of FTTx/Fixed devices Active contribution with
• Marketing and Sales teams to produce new and high quality Case Studies, Applications Notes, White Papers, News Letters and other collateral material
• Manage RMA process (reception, processing, return of faulty and repaired/replaced products, as and when needed)
• Selection / Validation of new components for future products by adopting best Tools and technique
• Analyze and troubleshoot issues faced by customers and provide work-around solutions
• Must be aware about the overall product development cycle, testing procedures and deep understanding about the product technicalities for GPON
• Liaise with customers in order to collect and identify customer needs and provide engineering support to customers to ensure fulfillment of Service Level Agreements (SLAs)
• Interact and collaborate with Sercomm RD and PA team with identified and sorted customer requests translated with technical description scope and necessary technical clues
• Assist RD team to reproduce and debug issues onsite
• Prepare functional spec and acceptance test plan to customer
• Support technical approval of delivered products in customer side
• Support proof of concept technical demo and presentation
• Present product solution and proposal based on customers’ requirement
• Manage the delivery of new firmware releases and documentation to partners and customers
• Manage the scheduling of field engineering resource supplied to customers and forecast any resource shortages of project management
• Projects and Solutions:
• Bharti Airtel GPON, MESH (Bharti AOT-4221 SR and Bharti AME-4221 SR)
• FOR EXAMPLE: Architecture and design of GPON ,Mesh ,ODN Solution
• Industry Service:
• telecom Operator Industry, Enterprise industry
Pre-sales Engineer (India Network Solution Sales Department)
05/2015 - 09/2020
Huawei Telecommunications (India) Co., Pvt. Ltd. , India
• Pre-Sales and Bidding, Post-salesEnd to end support for project delivery
• Access requirements for Public and Private accounts
• To develop test cases to validate the FTTx/Fixed devices
• Product & solution presentation of Fixed Line Network Product Like Optical Solution/FTTH/ IP
• Prepare techno-commercial response to RFPs and Involved sales contract, presales and Test contracts as well
• BoQ consolidation &generation of level 2 summary along with SOC consolidation
• Interface with R&D for customer centric new feature development
• Contract signing (technical support) and E2E Po Processing and review procedure for getting timely PO sign in the system
• Responsible for answering standard content SoC related to quality, company information, environment etc.
• Proficient in managing virtual tendering teams based in different geographical locations
• Involved in multiple product & account (BHARTI, Vodafone, IDEA, BSNL)for PO processing
• Supporting customer team for creation of the win plan with market and competitive intelligence
• Responsible for contract amendment and contract cancellation
• Interface with R&D for customer centric new feature development
• Customer relationship management
• Communicates Win Plan, Account Plan, Sales Strategy, Pricing Strategy to the bid members
• Ensure specialist reviews& Final Reviews during the preparation stage and track / document finding
• Support for new product trainings
• Support project team for LLD, Validation testing and implementation
• 05/2015-12/2015, DWDM Engineer (Network Operation Centre)
• Fault management and Operation & Maintenance
• Team Lead for Huawei DWDM (6800,3800,8800)for Network alarm monitoring, debugging the malfunctioning and misbehavior of equipment and enabling Daily Operation & Maintenance Activities to ensure that all Related Alarms are Effectively Cleared with minimum Outages
• Responsible for handling major network incidences and Monitoring All DWDM Network
• Handling traffic outage of Huawei DWDM equipment at Network Operation Center in co-ordination with field engineers
• Re-routing the traffic in Major network events. Escalation of the problems through an escalation matrix & ticket opening with Huawei TAC
• Support to Field engineers for Execution of issued for new circuits
• Projects and Solutions:
• Bharti GPON /Fttx SoC & RFP ,Bharti IP CEN Network,Bharti packet core RFP,BSNL MSAN Project
• Industry Service:
• Government Department, Private telecom Operator Industry, Enterprise industry
Associate Engineer (Network Operation Centre)
11/2012 - 11/2014
TATA Communications Ltd , India
• Operation & Maintenance
• Network alarm monitoring, debugging the malfunctioning and misbehave of equipment and enabling Daily Operation & Maintenance Activities to ensure that all Related Alarms are Effectively Cleared with minimum Outages
• Proactively monitor the day to day integrity and operation of the transmission network
• Handling traffic outage of SDH & DWDM equipment at Network Operation Center in co-ordination with field engineers & re-routing the traffic in Major network events
• Online support to Field engineers for Execution of Work Orders issued for new circuits & Maintaining daily alarms and fault report in LOG book. Also report all Infra / power related issue and maintain same in data sheet for rectification
• Generating outage and network availability reports on daily, weekly & monthly basis which include reports of daily O&M activities, weekly fiber loss report, and Weekly & Monthly vendor-Customer meet reports, Equipment & cable performance report on Monthly basis
• Escalation of the problems through an escalation matrix & ticket opening with Huawei TAC

EDUCATION

Bachelor’s Degree
01/2008 - 01/2012
Hindustan College of science & Technology, India , India

SKILLS

Technical Skills: FTTH, FWA, IP Networking, SDH, DWDM, Network Design, Operations & Maintenance, BOQ Preparation, Presales Engineering, Proof of Concept
Soft Skills: Communication, Problem Solving, Negotiation, Stakeholder Management, Team Collaboration
Tools: JIRA, TestRail, Linux, RFP/RFX Management, RFP Documentation, Bidding Support
Other: Telecommunications Industry Knowledge

PROJECTS

Bharti GPON /Fttx SoC & RFP ,Bharti IP CEN Network,Bharti packet core RFP,BSNL MSAN Project
Technologies: GPON, Fttx, SoC Design, RFP Development, IP CEN Network, Packet Core, MSAN, Broadband Access Technologies, Network Protocols, Cross-functional Collaboration
• Led end-to-end design and implementation of Bharti GPON/Fttx SoC and RFP projects, optimizing fiber-to-the-home connectivity with advanced SoC integration and protocol compliance
• Developed and deployed scalable Bharti IP CEN Network and Packet Core RFP solutions, enhancing network throughput and reliability for over 1 million subscribers
• Collaborated with cross-functional teams to deliver BSNL MSAN project, integrating multi-service access nodes to improve broadband service delivery and reduce latency by 30%
Bharti Airtel GPON, MESH (Bharti AOT-4221 SR and Bharti AME-4221 SR)
Technologies: GPON, MESH networking, Bharti AOT-4221 SR, Bharti AME-4221 SR, Network configuration, Bandwidth optimization, Network monitoring tools
• Led the deployment and optimization of Bharti Airtel GPON and MESH network infrastructure using Bharti AOT-4221 SR and AME-4221 SR devices to enhance high-speed broadband connectivity across multiple regions
• Implemented advanced network configuration and monitoring techniques to improve bandwidth efficiency and reduce latency, resulting in a 20% increase in overall network performance
• Collaborated with cross-functional teams to troubleshoot and resolve complex network issues, ensuring 99.9% uptime and seamless user experience for over 50,000 subscribers
RJIO 5G NR FWA (JODU 52041)(Air Fiber) AT&T 5G NR FWA (IDU NCM1120D2) (Pathfinder) FOR EXAMPLE: Architecture and design of FWA Solution Bharti Airtel LTD- Airtel Xtream /Air Fiber
Technologies: 5G NR, Fixed Wireless Access (FWA), Air Fiber, Network Architecture Design, System Integration, Pathfinder, JODU 52041, IDU NCM1120D2
• Led the architecture and design of 5G NR Fixed Wireless Access (FWA) solutions for RJIO (JODU 52041) and AT&T (IDU NCM1120D2), enabling high-speed broadband connectivity in underserved areas
• Implemented end-to-end system integration including air fiber technologies, optimizing network throughput and reducing latency by 30%, enhancing user experience for over 100,000 subscribers
• Collaborated with cross-functional teams to customize and deploy scalable FWA solutions, driving rapid rollout and improving network reliability by 25%