Muhammed Sameel Punnakkantavida

[email protected] • +971 565726191

PROFESSIONAL SUMMARY

IT Professional with over 8+ years of comprehensive experience in: Technical Support Access Control System ERP Solutions IT Infrastructure Management IT Security Networking, servers & Storages Pre-sales Engineering Commissioning Engineering IP Surveillance System Project Management Adroit in designing & executing CCTV, Access Control , IT Infrastructure and expert in implementing Technologies to support larger & smaller organizations. Deft at analyzing information, system needs, evaluating end-user requirements, custom designing solutions, troubleshooting for complex information systems management. Comprehensive understanding of networking concepts pertaining to Surveillance & Security, LAN and WAN, IT Communication, Linux, Unified Communication, Storage networking and maintenance. An effective communicator with exceptional relationship management skills with the ability to relate to people at any level of business/management & significant experience working with steering committees.

WORK EXPERIENCE

System Engineer

Emirates Net Systems

• Met with channels/customers to understand their current technical environment, key business issues/drivers, and future technology requirements

• Worked closely with customers on the technical requirements to provide technical solutions – Identified requirements, including technical details sufficient for product definition

• Developed and established strong relationships with strategic clients and industry partners

• Designed innovative solutions & presented these solutions & products to clients

• Provided products/solutions updates and technical advice to clients – Explained technical capabilities and business benefits of solutions to the customer from engineering level to senior executives

• Worked with the sales team to design, propose, and close new deals/opportunities with customers

• Worked on both public & private tenders/RFPs and designed /Proposed suitable solutions

• Architecture/designed some of the most complex solutions using the latest technology in Surveillance industry

• Prepared Various Technical Proposals/BOQs/Drawings against RFPS

• Prepared Project plans according to site nature & various dependencies

• Handled Project/Work progress Meetings with various Clients, Main/MEP Contractors, Consultants and Different sub-contractors

• Scheduled Procurement, installation & Configuration with least time & man power

• Prepared various post sales project Documents (Method statements, Detailed schematics & Other drawings, Network Addressing plans, Backup/redundancy Plans, Load/Heat/Weights schedule reports ,Operator manuals, Commissioning procedure & Schedule Reports ,Work Progress & Status reports , Project hand over documents etc.)

• Created various test plans, procedures according to system and Conducted proper testing in every stage of installation

• Configured various systems (CCTV, Access Control, Serves, Storages, Switches, and Firewalls etc.)

• Handled end user trainings for the systems (technical & operator)

• Well Monitored & tracked project progress until site hand over/project closure

• Handled Technical support team

• Managed technicians based on the complexity of issues

• Provided Technical Support for Major issues(L2) & Given assistance to technicians

• Managed to Provide Timely and proper support to clients according to SLA agreed

IT Administrator

ABC Mercantile Group India PVT. LTD

• Prepared Project plans according to site nature & various dependencies

• Scheduled Procurement, installation & Configuration with least time & man power

• Prepared various post sales project Documents (Method statements, Detailed schematics & Other drawings, Network Addressing plans, Backup/redundancy Plans, Load/Heat/Weights schedule reports, Operator manuals, Commissioning procedure & Schedule Reports, Work Progress & Status reports, Project hand over documents etc.)

• Created various test plans, procedures according to system and Conducted proper testing in every stage of installation

• Configured various systems (CCTV, Access Control, Serves, Storages, Switches, and Firewalls etc.)

• Handled end user trainings for the systems (technical & operator)

• Well Monitored & tracked project progress until site hand over/project closure

• Handled Technical support team

• Managed technicians based on the complexity of issues

• Provided Technical Support for Major issues(L2) & Given assistance to technicians

• Managed to Provide Timely and proper support to clients according to SLA agreed

System administrator

Al Futtaim Technologies

• Updating and monitoring ERP user accounts

• Providing maintenance support and break-fix solution

• Analyzing & meeting with external suppliers of IT services

• Producing reports for senior managers

• Training in the Retail POS Machines and Back office

• Interaction with Technical Head to develop and document technical specification based on the functional design generated with the use case methodology for the additional requirements of the customer

• Troubleshooting technical problems and implementing solutions

• Successfully completed Microsoft Dynamics RMS and Microsoft Dynamics Ax-2012R2 Retail implementation cycle

• Core responsibilities include Presales, Implementation, training and Project Management for Microsoft Dynamics RMS and Microsoft Dynamics Ax-2012R2 Retail

• Responsible for the fast and accurate troubleshooting of reported faults

EDUCATION

IT Engineering

P.A. College Of Engineering (Mangalore, India), Vishwesharaya Technical University , Mangalore, India

Salafi English Medium School CBSE , Kannur, Kerala

10th

CHM Memorial English Medium School , Kannur, Kerala

SKILLS

PROJECTS

Project I - Retail Technical Consultant

• 2 Floor Building with 8 POS and 2 Warehouses

Project II - Retail Technical Consultant

• Retail Shops for the Al Ain Football Club

Project III - System Supervising & Technical Support

Technologies: IP Surveillance system, IR Dome cameras, IR PTZ cameras, LPR camera, Cisco access switches, Cisco core switch, Network Video Recorders, Failover servers, Digifort Video Management Software

• 11 Floor building , 179 indoor IR Dome cameras,18 outdoor IR PTZ cameras, 9 indoor PTZ cameras, 1 LPR camera, 6 Lift Cameras, 20 Cisco access switches, 1 Cisco core switch , 5 Network Video Recorders , 2 Failover servers ,Digifort Video Management Software,150 days video storage -250TB

Project IV - System Supervising & Technical Support

Technologies: IP Surveillance system, IP cameras

• IP Surveillance for entire Hotel

• 456 IP cameras

Project V - System Supervising & Technical Support

Technologies: IP Surveillance system, IP cameras

• IP Surveillance for entire Hotel

• 468 IP cameras

Project VI - System Supervising & Technical Support

Technologies: IP Surveillance system, Access Control Systems, IP cameras, Access readers

• IP Surveillance for entire Hotel & Access Control Systems

• 73 IP cameras

• 36 Access readers

CERTIFICATIONS

Certified Engineer in Microsoft Axcepta 2012 R2

Microsoft

Certified Engineer in Digifort Video Management Software

Digifort, Australia

Certified Engineer in Video Expert Video Management Software

Pelco, USA

Certified Engineer in Network Optix Video Management Software

Network Optix, USA

Certified HIKVISION Security Associate (Video Management System)

HIKVISION, India