NEELESH TIWARI

[email protected] • +919999057507 • G-12A02, 13th floor, Ajnara Le Garden, Sector-16B, Greater Noida West, Gautam Budh Nagar -201306 (U.P)

PROFESSIONAL SUMMARY

Aspiring to deliver solutions & increasing profitability for a Business Unit by leveraging strong exposure in Software Asset Management, Software Licensing & Inventory Management. Technology expertise on Desktop Central Zoho Corporation tool, e-learning tools as Camtasia (Video Editing tool), Snagit etc.

WORK EXPERIENCE

IT Manager (SAM)
09/2025 - Present
GENPACT , NOIDA
• Led the enterprise-wide SAM function, defining strategy, governance, and compliance controls across on-prem, SaaS, and cloud environments.
• Managed end-to-end software lifecycle, entitlement accuracy, and optimization initiatives to reduce spending and improve license utilization.
• Key member of software audit engagements, working closely with Legal, Vendor Management, Internal Audit, and third-party SAM consultants to drive audit readiness, response, remediation, and negotiation.
• Built and maintained Effective License Positions (ELPs) for major publishers (Oracle, RedHat, ServiceNow, Commvault etc.), ensuring continuous compliance.
• Worked with Legal to interpret complex licensing terms and contract clauses to support renewals, negotiations, and risk mitigation.
• Oversaw SAM tools (ServiceNow SAM Pro, ManageEngine), ensuring accurate discovery, inventory, normalization, and reporting.
• Partnered with Procurement, Finance, IT Ops, and Security to align SAM with sourcing strategy, renewals, budgeting, and governance.
• Delivered dashboards and KPIs demonstrating cost savings, risk reduction, and compliance posture to senior leadership.
• Ensured organizational audit readiness, and reduced risk by proactively identifying compliance gaps, driving remediation, and implementing improved controls.
Project Leader
10/2013 - 09/2022
Mothersonsumi INfotech & Designs Ltd. (MIND) , C-26, Sector-62, Noida
• Managed the global SAM, ensuring full software lifecycle control, compliance, and cost optimization.
• Directed software inventories, entitlement accuracy, renewals, and audit readiness while collaborating with Legal, Procurement, and vendors.
• Conducted compliance checks, identified unauthorized software, and ensured high-quality data across asset repositories and e-inventory systems.
• Delivered SAM dashboards, reports, and continuous process improvements, presenting monthly updates to senior stakeholders.
• Mentored team members, supported hiring and training, and coordinated with onshore/offshore teams for client delivery and governance.
Licensing Specialist
03/2012 - 09/2013
SoftwareONE India Pvt. Ltd. , New Delhi
Developer
09/2010 - 02/2012
Kaplan India Pvt. Ltd. , Plot no-15, Okhla Industrial Estate Phase- III, New Delhi-110020

EDUCATION

B. Tech in Computer Science and Engineering
01/2005 - 01/2009
Vishveshwarya Institute of Engineering and Technology, Ghaziabad (UP Technical University)
Intermediate
01/2005 - 01/2005
U.P. Board
High School
01/2003 - 01/2003
U.P. Board

SKILLS

CERTIFICATIONS

ITIL® V4 Foundation Certificate in IT Service Management
EXIN
PROZM® CERTIFIED PROFESSIONAL: IT SAM
Microsoft Certified Professional: MCP 74-678, MCP 70-713 (SAM Core) Volume Licensing Specialist, Large Organizations (MCP 70-672) & SAM (MCP 70-673)
Sales Professional in Adobe Volume Licensing Level 2
Adobe Volume Licensing Sales Training Level 1

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