NEELESH TIWARI

[email protected] +919999057507 G-12A02, 13th floor, Ajnara Le Garden, Sector-16B, Greater Noida West, Gautam Budh Nagar -201306 (U.P)

PROFESSIONAL SUMMARY

Aspiring to deliver solutions & increasing profitability for a Business Unit by leveraging strong exposure in Software Asset Management, Software Licensing & Inventory Management. Technology expertise on Desktop Central Zoho Corporation tool, e-learning tools as Camtasia (Video Editing tool), Snagit etc.

WORK EXPERIENCE

IT Manager (SAM)
09/2025 - Present
GENPACT , NOIDA
Led the enterprise-wide SAM function, defining strategy, governance, and compliance controls across on-prem, SaaS, and cloud environments.
Managed end-to-end software lifecycle, entitlement accuracy, and optimization initiatives to reduce spending and improve license utilization.
Key member of software audit engagements, working closely with Legal, Vendor Management, Internal Audit, and third-party SAM consultants to drive audit readiness, response, remediation, and negotiation.
Built and maintained Effective License Positions (ELPs) for major publishers (Oracle, RedHat, ServiceNow, Commvault etc.), ensuring continuous compliance.
Worked with Legal to interpret complex licensing terms and contract clauses to support renewals, negotiations, and risk mitigation.
Oversaw SAM tools (ServiceNow SAM Pro, ManageEngine), ensuring accurate discovery, inventory, normalization, and reporting.
Partnered with Procurement, Finance, IT Ops, and Security to align SAM with sourcing strategy, renewals, budgeting, and governance.
Delivered dashboards and KPIs demonstrating cost savings, risk reduction, and compliance posture to senior leadership.
Ensured organizational audit readiness, and reduced risk by proactively identifying compliance gaps, driving remediation, and implementing improved controls.
Project Leader
10/2013 - 09/2022
Mothersonsumi INfotech & Designs Ltd. (MIND) , C-26, Sector-62, Noida
Managed the global SAM, ensuring full software lifecycle control, compliance, and cost optimization.
Directed software inventories, entitlement accuracy, renewals, and audit readiness while collaborating with Legal, Procurement, and vendors.
Conducted compliance checks, identified unauthorized software, and ensured high-quality data across asset repositories and e-inventory systems.
Delivered SAM dashboards, reports, and continuous process improvements, presenting monthly updates to senior stakeholders.
Mentored team members, supported hiring and training, and coordinated with onshore/offshore teams for client delivery and governance.
Licensing Specialist
03/2012 - 09/2013
SoftwareONE India Pvt. Ltd. , New Delhi
Developer
09/2010 - 02/2012
Kaplan India Pvt. Ltd. , Plot no-15, Okhla Industrial Estate Phase- III, New Delhi-110020

EDUCATION

B. Tech in Computer Science and Engineering
01/2005 - 01/2009
Vishveshwarya Institute of Engineering and Technology, Ghaziabad (UP Technical University)
Intermediate
01/2005 - 01/2005
U.P. Board
High School
01/2003 - 01/2003
U.P. Board

SKILLS

CERTIFICATIONS

ITIL® V4 Foundation Certificate in IT Service Management
EXIN
PROZM® CERTIFIED PROFESSIONAL: IT SAM
Microsoft Certified Professional: MCP 74-678, MCP 70-713 (SAM Core) Volume Licensing Specialist, Large Organizations (MCP 70-672) & SAM (MCP 70-673)
Sales Professional in Adobe Volume Licensing Level 2
Adobe Volume Licensing Sales Training Level 1