Nicole Colyer

[email protected] • (239)206-0946 • North Richland Hills, TX

PROFESSIONAL SUMMARY

Hi, my name is Nikki. I have a true passion and natural talent for hospitality and guest service. I take pride in creating warm, welcoming experiences for every guest I meet. I’m known for my emotional intelligence, guest resolution skills, attentive listening, genuine personality, and constant smile. In the workplace, I bring positivity, strong organization, multitasking ability, dependable follow-through, and a proactive approach to solving problems.

WORK EXPERIENCE

Reservationist/Fine-Dining Server
01/2024 - Present
Bowie House, Auberge Resorts
• Highly focused on delivering exceptional service through attention to detail in every step of the guest experience
• Skilled in greeting guests by name, designing and managing floor plans, and coordinating reservations to optimize flow and satisfaction
Supervisor/Bartender
01/2021 - 04/2023
Hotel Drover
• Oversee ordering, scheduling, inventory management, and cash handling
• Motivate, coach, and train team members to achieve high performance
• Execute opening and closing procedures, ensure a clean and safe work environment, and consistently uphold professionalism, courtesy, and a polished image
Trainer/Bartender
01/2016 - 05/2020
P.F. Chang's
• Responsible for training incoming staff, performing all opening and closing duties, and upholding a clean, safe, and organized workspace
• Skilled in crafting cocktails with precision and ensuring all products are properly labeled, dated, and stored to maintain quality standards

EDUCATION

High School Diploma
01/2010
Estero High School

SKILLS

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