Parminder Singh

[email protected] • 7404298247

PROFESSIONAL SUMMARY

Results-driven Senior Process Associate with a proven track record of optimizing daily operations and ensuring strict compliance with industry standards. Adept at streamlining workflows and enhancing customer satisfaction, achieving a 15% increase in process efficiency and reducing compliance issues by 20%. Skilled communicator and meticulous documenter, committed to delivering timely solutions that support organizational goals and drive continuous improvement.

WORK EXPERIENCE

Senior Process Associate
08/2022 - Present
Genpact Pvt. Ltd. , Noida
• Led daily operations management, improving process efficiency by 15% while ensuring strict compliance with industry standards
• Collaborated cross-functionally to implement process improvements that reduced customer wait times by 20%, enhancing overall workflow
• Developed and standardized comprehensive process documentation, increasing quality consistency and reducing training time by 25%
• Conducted root cause analysis on critical issues, driving resolution strategies that improved customer satisfaction scores by 10%
• Resolved escalated customer issues promptly, achieving a 95% satisfaction rate through effective problem-solving and communication

EDUCATION

Master of commerce
08/2019 - 08/2021
Dyal Singh College , Karnal

SKILLS

Technical Skills: Root Cause Analysis, Quality Assurance
Soft Skills: Effective Communication
Tools: MS Excel, MS PowerPoint

ACHIEVEMENTS

• Recognized for outstanding performance with multiple client appreciation awards, reflecting commitment to customer satisfaction and service excellence.
• Successfully contributed to a project aimed at simplifying processes within the mortgage servicing department, resulting in a reduction in processing times.
• Promoted to Senior Process Associate in September 2024 due to exceptional performance and leadership capabilities.