Patrick Breen

[email protected] • 0852452742 • Cork city
LinkedIn: www.linkedin.com/in/patrick-breen-3b5288356

WORK EXPERIENCE

IT Level 1 Helpdesk Support Engineer (Direct Experience)
04/2025 - 10/2025
PFH , Little Island, Cork city
• Confirmed user identities via security questions to ensure strict adherence to HSE security standards, mitigating unauthorized access risk and protecting customer data
• Efficiently resolved 40–50 client issues per day (e.g., password resets, access mapping)
• Conducted initial triage to accurately route and escalate complex issues (e.g., software/device faults) to the correct specialized teams
• Maintained service efficiency, keeping issue transfer calls concise (3–5 minutes) while ensuring 100% issue diligence
• Maintained internal helpdesk documentation to ensure team knowledge consistency and effective issue handoffs
Software Engineering Postgraduate Diploma (Level 9 – 1st Class Honours)
01/2023 - 01/2024
National University of Galway
• Built an application on AWS, learning to structure and deploy software using core services (S3, API Gateway, Lambda)
• Configured essential user access settings (IAM Roles) to secure service communication
• Gained practical skills in spotting network threats using Wireshark for network traffic analysis
• Studied how to implement firewalls and manage system logs for security and incident detection
• Developed programs in C, Java, and Python; focused on using code analysis tools to scan and correct functions
• Conducted a formal Risk Management Plan (using FMEA) for the catering application
• Designed a scalable system with robust encryption (HTTPS/SSL) and Microservices architecture
Certifications & Specialized Training
• Mastered key SOC skills using SIEM tools, packet sniffing, Linux, and SQL
• Acquired foundational Python skills for automation and scripting
• Completed training in core security principles, including network mapping (Nmap), ethical hacking methodologies, penetration testing, and foundational defensive security for network monitoring
• Gained a comprehensive understanding of securing systems, managing risks, classifying critical assets, and ensuring compliance with industry security standards
English Teacher
03/2022 - 09/2024
Neurolink English Academy , Changhua County
• Regularly assessed performance via testing (analogous to incident analysis) to identify gaps and adapt future plans, ensuring continuous improvement
• Collaborated to develop cohesive curriculums and provided training and guidance to new teachers, standardizing teaching approaches and ensuring consistent quality
Carer
01/2025 - 02/2025
Kiskeam , Cork
• Managed and tracked daily care routines, including medication reminders and specific mobility assistance, maintaining meticulous attention to detail under potentially high-stress conditions
• Managed procurement of necessary medical equipment through external bodies (HSE), demonstrating the ability to follow external regulatory processes and documentation standards
Manufacturing & Operations
01/2012 - 01/2024
Abbott, Boston Scientific, Alcon, Kerry Group, Lidl Distribution
• Consistently operated within strict medical device, pharmaceutical, and safety compliance standards across multiple roles, maintaining high adherence to quality control, traceability, and external regulatory protocols
• Performed continuous quality checks and inspection across manufacturing, preventing defects and ensuring high operational standards
• Demonstrated reliability and shift flexibility by operating machinery and consistently meeting demanding production targets in high-volume, deadline-driven environments

EDUCATION

Software Engineering Postgraduate Diploma (Level 9 – 1st Class Honours)
01/2023 - 01/2024
National University of Galway
Bachelor of Arts in Film and Screen Media (Level 8 Degree - Upper 2nd Class Honours)
01/2013 - 01/2016
University College of Cork

SKILLS

CERTIFICATIONS

Threat Detection, Analysis & Automation
Offensive and Defensive Foundations
Risk & Compliance Fundamentals