PEDRO TEIXEIRA

[email protected] • +351 916 919 871 • Vila Nova de Gaia, Portugal
LinkedIn: pedromcardosoteixeira

PROFESSIONAL SUMMARY

Results-driven professional with extensive experience in demand planning, operations, and project management across hospitality, retail, and corporate environments. Proven track record in managing high-value projects and complex portfolios, achieving measurable outcomes such as forecast deviation reductions to below 5%, collection performance exceeding 90%, and consistent delivery of large-scale, premium projects within strict budget and timeline constraints. Adept at translating data into actionable insights, optimising processes, and collaborating cross-functionally to improve cash flow, operational efficiency, and client satisfaction. Multilingual in English, Spanish, and Portuguese, enabling effective communication across diverse markets and international teams. Proficient in SAP, Power BI, Oracle and advanced Excel, leveraging technology to enhance forecasting accuracy, reporting, and data-driven decision-making. Recognised for strong stakeholder management, analytical rigor, and the ability to lead complex initiatives in fast-paced, multi-cultural environments.

WORK EXPERIENCE

Senior Credit Specialist
05/2024 - Present
H.B. Fuller , Vila do Conde
• Achieved 90%+ collection performance managing 300+ EIMEA clients, improving cash flow and reducing delinquency risk
• Led cross-functional teams to cut dispute resolution time by 20%, accelerating payment cycles
• Standardised credit monitoring workflows, boosting accuracy and operational efficiency
• Leveraged SAP S/4HANA, SAP Fiori, Power Bi and Excel to enhance credit exposure tracking and risk decisions
• Negotiated complex disputes, recovering significant balances while maintaining client relationships
• Mentored colleagues on best practices and credit analysis tools, enhancing team capabilities
Forecasting Specialist
06/2021 - 04/2024
Mercadona , Póvoa de Varzim
• Led demand forecasting for 1,000+ products across 40+ stores, reducing excess inventory and supporting balanced stock levels
• Collaborated with supply chain and operations to minimize stockouts and protect multi-million dollar sales revenue
• Automated forecasting workflows using Excel, SAP Fiori, and Cegid, improving procurement and replenishment decisions
• Supervised and mentored teams of up to 40 employees, driving operational efficiency and aligning labor costs with sales goals
Event Manager
05/2019 - 05/2021
Freelance , Vila Nova de Gaia
• Led planning and execution of high-end private and corporate events, managing venue sourcing, budgeting, and supplier coordination
• Negotiated contracts and aligned venue selection with client goals, ensuring seamless event delivery within budget and timelines
• Served as primary client liaison and operational lead, coordinating subcontracted teams and logistics to exceed expectations
• Utilized event management software to streamline workflows and improve communication across stakeholders
Event Manager
01/2016 - 04/2019
Torre Bella - Poças Promoção e Organização de Eventos , Vila Nova de Gaia
• Led the planning and execution of luxury corporate and private events hosting 400+ guests, managing high-value budgets and timelines
• Directed on-site operations with 60–100+ subcontracted staff across catering, logistics, and entertainment, ensuring seamless event delivery
• Negotiated with vendors to secure premium services while optimizing costs and maintaining contract compliance
• Developed detailed operational plans from client consultations, achieving consistently high satisfaction and repeat business
Guest Relations Officer/ Billing Officer
02/2014 - 11/2015
The Venetian Macao – Casino Hotel , Macao
• Managed accurate billing and catch-up postings for high-value Junket transactions in private casino gaming rooms, ensuring compliance with financial standards
• Streamlined data routing processes in collaboration with IT, enhancing room allocation and direct billing efficiency
• Coordinated with multiple departments to deliver timely financial and operational reports, improving data accuracy
• Maintained high service standards in a fast-paced VIP hospitality environment, supporting customer satisfaction
Outlet Coordinator
09/2010 - 10/2013
Decenio - El Corte Inglês , Vila Nova de Gaia
• Exceeded sales targets consistently in a high-traffic hospitality outlet, driving revenue growth
• Managed inventory and stock control to optimize costs and operational efficiency
• Resolved customer issues promptly to maintain satisfaction and uphold brand standards
• Monitored sales and inventory data to support informed decision-making
Administrative Executive
09/2007 - 08/2010
Zunatur , Porto
• Led strategic market and commercial consulting to support growth initiatives across diverse international markets
• Structured and facilitated commercial transactions with global trading firms, wholesalers, and import/export clients
• Managed sales pipeline development, lead qualification, and opportunity tracking to drive business development
• Coordinated deal structuring, pricing, and commercial documentation in partnership with cross-functional teams
F&B Supervisor
11/2002 - 08/2007
Barcarola Café - Restaurant , Vila Nova de Gaia
• Led daily operations across three restaurant outlets, managing front-of-house teams of 15+ to ensure consistent high-quality guest service
• Developed and implemented operational control tools, enhancing service consistency and inventory accuracy
• Optimized stock control and workflow processes, supporting quality assurance in food and beverage services
• Collaborated with management to uphold operational standards and improve overall performance

EDUCATION

Bachelors: Business Management
09/2010 - 07/2013
ISAG European Business School , Porto, Portugal

SKILLS

Technical Skills: Credit Analysis, Risk Assessment, Data Analysis, Financial Reporting, Process Optimization, Credit Management, Regulatory Compliance, SAP S/4HANA, SAP Fiori, Advanced Excel, Power BI
Soft Skills: Critical Thinking, Analytical Skills, Leadership, Team Building, Professional Communication, Negotiation, Conflict Resolution
Tools: SAP, Microsoft Excel, Microsoft Word, Getpaid, Cegid, Oracle MICROS, Primavera, Opera Property Management System, Timelox, e-Connect FCS
Other: Event Management

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