RAHUL TIWARI

[email protected] • +91 7906517042, 8532800990 • Noida, Uttar Pradesh

PROFESSIONAL SUMMARY

Dynamic Cluster Manager with a proven ability to drive revenue growth and enhance operational efficiency through strategic enterprise architecture design and implementation. Successfully led cross-functional teams to achieve a 25% increase in customer satisfaction scores and a 30% boost in revenue within one year. Passionate about leveraging innovative solutions to facilitate digital transformation that aligns with business objectives. Committed to fostering collaboration and delivering measurable results that contribute to organizational success.

WORK EXPERIENCE

Cluster Manager
02/2025 - Present
Catalyst Management Services
• Conducted regular performance evaluations for all employees to recognize achievements, address challenges, and facilitate professional growth
• Led training initiatives that enhanced employee skills, knowledge base, and productivity levels across various functions within the organization
• Monitored data analytics to identify trends, opportunities, and areas of improvement within the cluster operations
• Developed efficient operational processes to optimize resources and improve overall cluster performance
• Implemented trending initiatives to help drive sales across cluster
Senior Enterprise Enabler
04/2021 - 01/2025
Walmart Vriddhi
• Collaborated with the marketing department to develop promotional materials and campaigns that enhanced brand visibility
• Identified and solved problems impacting sales management and business direction
• Guided under-performing team members to achieve company targets
• Created and implemented comprehensive strategic plans to meet sales targets
• Presented Flipkart and Flipkart Wholesale services to SMEs, and MSMEs
• Managed the client for learning and training of Vriddhi Modules
• Coordinated with project managers to allocate resources effectively, ensuring the timely completion of Learning and Training initiatives
• Presented Flipkart and Flipkart Wholesale services to SMEs, and MSMEs
Senior Sales Executive
02/2015 - 09/2016
Aqua Proof Construction Chemical Pvt. Ltd.
• Facilitated communication between the company and existing dealers
• Developed and implemented strategic sales plans to achieve target revenue goals
• Oversaw the appointment of new dealers while managing current dealer and distributor relationships
• Managed essential and supplemental sales activities
• Coordinated efficient stock flow to distributors and retailers
• Managed extensive network sales of dealers and distributors
• Participated in continuous product development training to maximize sales potential
Manager Sales
11/2016 - 03/2021
IndiaMart Intermesh Pvt Ltd.
• Showcased and promoted company services to small and medium-sized enterprises
• Inspiring colleagues to accomplish company targets
• Devised and implemented an action plan to reach goals
• Conducted daily discussions with new and returning clients about the services and products offered
• Provided extensive support and instruction to five team members during training sessions
• Compiled and presented data during monthly sales review assemblies
• Ensured timely client engagement for ongoing sales processes
• Cultivated work environment focused on personal responsibility, continuous improvement, and delivering high-quality results
• Modeled business processes to identify strengths, weaknesses, and opportunities for improvement
• Oversaw compliance with regulatory standards, passing all inspections without any violations
• Managed and motivated employees to be productive and engaged in work
• Accomplished multiple tasks within established time-frames
Back Office Executive
01/2013 - 01/2015
Hindi Gaurav Media PVT LMT.
• Engaged with branch office site contacts to gain insights into network components and links
• Extracted information from multiple sources, including websites and portals
• Maintained the accuracy of web-published data through regular updates
• Incorporated the required changes before uploading content to the site
• Facilitated communication between the main office and branch site for content creation on the web platform, and network hardware
• Assisted with customer complaint investigations, and drafted responses and resolutions
• Established and maintained a back-office system for storing new and existing client profiles

EDUCATION

Bachelor’s of Engineering in Computer Science & Engineering
IET College GPA: 68 % Marks
Intermediate
SGM Inter College GPA: 73 % Marks
High School
SGM Inter College GPA: 60 % Marks

SKILLS

Technical Skills: Project Management, Analytical Thinking
Soft Skills: Negotiation Skills, Persuasive Communication, Resilience, Stress Tolerance, Problem Solving, Commitment to Excellence, Professional Passion

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