I am a Microsoft Dynamics ERP Functional Consultant with around 3 years of experience across multiple functional modules. I have worked on end-to-end implementation and support projects following the Microsoft Sure Step Methodology. My expertise includes configuring business processes, performing root cause analysis, delivering effective resolutions, and preparing detailed knowledge base (KB) documentation. I serve as a key coordinator between clients and internal development teams, ensuring alignment of requirements with project objectives. I also engage directly with clients to gather business needs, define functional specifications, and ensure smooth and efficient system operations.