RAJENDRA PATRO

[email protected] • +91-78420 77050 • Visakhapatnam, 530004

PROFESSIONAL SUMMARY

Results-driven Project Leader with over 10 years of expertise in payroll processing and compliance, specializing in optimizing operational workflows within fast-paced corporate environments. Skilled in leading cross-functional teams of 20+ associates to achieve up to 25% improvement in efficiency and ensuring 100% accuracy in payroll delivery through rigorous adherence to regulatory standards. Adept at implementing Lean Six Sigma methodologies and leveraging advanced MIS and data reporting tools to reduce errors by 15% and enhance decision-making. Passionate about driving continuous improvement and fostering accountability to align team performance with organizational objectives and cost-saving goals.

WORK EXPERIENCE

Lead U.S. Payroll Specialist
04/2024 - 10/2025
LUNA CX , Visakhapatnam, India
• Led the verification and correction of timesheet and payroll discrepancies prior to processing, reducing payroll errors by 20% and ensuring compliance with U.S. labor and tax regulations
• Managed weekly payroll processing using TriNet, maintaining 100% accuracy and timely payments for over 200 employees
• Collaborated with cross-functional teams to streamline payroll audit and reporting processes, improving operational efficiency by 15%
• Prepared detailed MIS reports and payroll summaries for leadership, enabling data-driven decisions and enhancing payroll transparency
Lead Associate (Accounts & Admin Services)
02/2023 - 12/2023
PRINGLE IT VENTURES , Remote
• Reviewed and reconciled invoices, bills, and bank statements to validate financial transactions and ensure 100% accuracy in reporting
• Prepared comprehensive MIS reports with actionable insights, supporting senior management in strategic and financial decisions
• Resolved financial discrepancies and customer queries in coordination with the finance team, maintaining compliance and strong stakeholder satisfaction
Lead Associate (HireRight Process)
10/2020 - 12/2022
WNS GLOBAL SERVICES PVT. LTD , Visakhapatnam, India
• Led U.S. background verification operations, developing audit and shift review processes that ensured 100% compliance, eliminated errors, and maintained zero client escalations
• Trained and mentored new team members, enhancing onboarding efficiency, knowledge transfer, and overall process accuracy
• Collaborated with the Quality team to maintain audit readiness and deliver consistent, high-performance reporting standards
Senior Executive (Collections & Retention)
08/2016 - 12/2019
ACT FIBERNET , Visakhapatnam, India
• Managed collection databases and prepared daily MIS reports for management
• Achieved 100% CSAT by resolving customer concerns and improving retention
• Coordinated with field teams to ensure targets were met while enhancing productivity
• Supported finance operations and handled front-desk and escalated customer issues
Sales Executive
08/2014 - 06/2016
SONY ELECTRONICS , Visakhapatnam, India
• Managed retail sales, inventory control, and merchandising, consistently exceeding monthly targets
• Delivered excellent customer service and built repeat client relationships

EDUCATION

Bachelor of Commerce (B.Com)
01/2012
Andhra University

SKILLS

CERTIFICATIONS

Payroll Computation and Bookkeeping
02/2025
Alison
Diploma in Business Administration
07/2024
Alison
Diploma in Project Management
03/2024
Alison
Diploma in Operations Management
06/2023
Alison
Diploma in Leadership & Management Styles
08/2023
Alison
Agile Project Management
02/2023
Alison
Business Intelligence & Knowledge Management Systems
02/2020
Alison
Diploma in Human Resources (HR)
02/2020
Alison
Logistics Management
02/2023
Alison

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