Expert in case analysis, MIS reporting, and data analytics, recognised for driving operational efficiency, supporting HR operations, and enhancing marketplace integrity while collaborating across teams.
WORK EXPERIENCE
Investigation Specialist
06/2025 - Present
Amazon.in
•Conducted seller onboarding and document verification ensuring compliance and reducing risk
•Investigated fraud patterns using internal tools to identify and stop high‑risk activity
•Improved workflow efficiency while maintaining strong policy and accuracy standards
•Collaborated with sellers to resolve onboarding issues and ensure compliant operations
•Strengthened marketplace trust by balancing risk mitigation with seamless experience delivery
ERC Senior Associate
05/2021 - 11/2021
Amazon.in
•Managed high‑volume HR queries, ensuring accurate resolution using ticketing tools
•Handled end‑to‑end case investigation, documentation, and SLA‑based closure
•Performed audits and corrected employee data errors across HR systems
•Prepared reports and coordinated with teams to communicate case outcomes clearly
•Identified workflow gaps and recommended improvements to enhance service delivery
HR Coordinator
06/2019 - 07/2020
Sayantik Engineers Ind Ltd
•Supported end‑to‑end recruitment including screening, scheduling, and offer rollouts
•Maintained HRIS records and ensured documentation accuracy
•Reviewed HR documents and ensured compliance with organizational standards
•Explained benefits, policies, and compensation structure to employees
EDUCATION
PGDM – Business Analytics
04/2024
Jagsom School of Business
B.Tech – Mechanical Engineering
06/2018
Vidya Jyothi Institute of Technology
SKILLS
Technical Skills:• Enhanced Due Diligence • Case Analysis • Data Analytics • HR Policies • Administrative Skills • MS Excel, PowerPoint, Power BI • Workday • PeopleSoft • ADP Payroll • Salesforce Panorama • Amazon Trouble Ticket • A to Z, Phone Tool