Ricardo Quintero

[email protected] • +57 301 542 1093 • Calle 56 #20-07, Apt #605, Bogotá, Colombia

PROFESSIONAL SUMMARY

I began my career in corporate sustainability consulting, honing my skills in administration, project management, and client relations. Transitioning to a Virtual Assistant (VA) role, I leveraged this expertise to provide remote support across various industries, including legal services. My experience includes managing case files, handling documentation, and improving organizational efficiency. With a strong commitment to professionalism and attention to detail, I aim to enhance operations and productivity for my clients. My long-term goal is to specialize further in supporting legal teams while advancing my skills in communication, project management, and technology-driven solutions.

WORK EXPERIENCE

General Virtual Assistant
12/2024 - 12/2025
Legal Support Help / Extensive Training
• Intake specialist for new clients, gathering and organizing intake information and documents (call, sms, chat, email support)
• Setting up appointments and calendar management
• Email and file management
• Client communication such as intake of potential clients
• Drafting and sending templated correspondence such as letter of representation
• Insurance communication such as opening of claim
• Obtaining case related information and documents such as police report, policy limits
• Medical provider communication such as request and follow-up medical records and bills, and balance verification
• Completing case checklist
• With background in Filevine CMS navigation
• Drafting Initiatory Pleadings such us Complaints, Summons, and Civil Case Cover Sheet
• Filing and Serving Legal Documents such as Complaints and Summons, Written Discovery and Motion
• Saving of Documents from E-filing and Odyssey Portals
• Direct Communication with the client regarding Discovery Responses
• Calendaring Hearings, CMC, and other events related to the legal proceedings.
• Drafting medical chronology and summary
• Computing bill itemization
• Mileage computation
• Drafting demand letter using different templates
• Organizing the demand packet
• Drafting the net sheet
• Auditing cases in both pre-litigation and litigation status
• And all other general admin tasks that may be assigned (e.g. research, online purchasing, flight and accommodation booking, and the like)
Virtual Assistant | Administrative and Case Management Support for VAWA Cases
09/2024 - 10/2024
JJ Moore & Associates
• Managed client files and documentation for VAWA cases, ensuring confidentiality and organization.
• Communicated with clients to gather necessary documentation and provided case updates.
• Organized case files, maintained records, and followed up with clients on case progress.
Strategic and Sustainability Expert
09/2020 - 09/2024
buho Media
• Supported strategic initiatives for sustainability and corporate responsibility projects.
• Conducted research, data analysis, and reporting on various sustainability frameworks and standards.
• Coordinated between departments to ensure smooth implementation of sustainability objectives.
Job Search
07/2018 - 08/2020

EDUCATION

MSc in Corporate Social Responsibility and Sustainability Leadership
09/2023
Universitat de Barcelona
BA in Political Science and Sociology
06/2018
Pontificia Universidad Javeriana

SKILLS

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