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Provided senior-level consultant expertise and leadership to teams to achieve improved outcomes and sustainable change
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Helped company strategy to deliver safe high-quality care and achieve excellence by regulatory statutes, policies, and procedures
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Facilitated, coordinated, and provided project management for quality improvement teams, strategic planning sessions, and other organizational meetings and committees as requested and needed
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Provided professional leadership, coaching, and mentoring of team members and managers in the provision of quality, safety, and regulatory issues
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Applied a wide range of data techniques and process or quality improvement tools to drive improvements (multi-disciplinary healthcare team huddles, value stream mapping, senior leader gembas / huddle rounding)
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Worked with applicable staff to use appropriate audit strategies, data extraction, experienced observations, surveys, focus groups, and other tools to obtain relevant information to improve care and quality of service
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Worked in partnership with teams and managers, developed multidisciplinary indicators, and identified opportunities for improvement to monitor and evaluate quality of care and services provided to patients based on evidence-based practices, regulatory and accrediting agency requirements, and data testing of high-risk, problem-prone, and high-volume processes
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Served as a senior internal consultant for quality and patient safety initiatives for medium- to large-scale projects
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Assisted with The Joint Commission Mock Survey: Completed Training as member of BSWH Clinical Compliance and Accreditation (CCA) Mock Survey Team
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Served as Command Center lead during Texas DSHS regulatory investigations and internal mock surveys